InquiryCan anyone review my HWinfo logs to assist in Diagnosis?
InquiryCan anyone review my HWinfo logs to assist in Diagnosis?
I possess 4 logs here but can furnish more and will append additional ones as time progresses. I don't genuinely comprehend what I'm examining or searching for so perhaps someone can identify some hardware concern that I have that may be leading to a shutdown. I've been experiencing some rather peculiar shutdowns I just can't identify. PC operates wonderfully otherwise, no shutdowns on benchmarks or stress tests. Only shutdowns in particular situations. Situation A Playing For Honor with Discord active and YT streaming concurrently. Situation B Battlefield 2042 with Discord active. Doesn't shut down during any other games, doesn't shut down during work (3D) or doing anything else. The only commonality among those games is EasyAntiCheat but I fail to see how it could be causing a shutdown. 2nd thing that perplexes me It can shut down once and then not shut down the entire remainder of the day until I repeat a situation after the PC has been off during my sleep. Or it can shut down up to 3 times but typically not more than that. So with these strange specific situations, I find it hard to believe it's hardware but it still might be. All Drivers are current. No Overclock on anything. Bios is current. If anyone has anything at all or can detect something wrong with the HWinfo Logs please inform me. I'll also attempt to provide Event Viewer logs. I can't seem to uncover anything there myself but perhaps I'm overlooking something someone else will notice. I should mention this is a hard power off, no BSOD just direct shutdown, so it does not generate a dump file or anything I can use. I can also Immediately restart PC with no waiting.
HWinfo logs – Google Drive
drive.google.com
For details on the logs both days have one log that is a shutdown and one log that is no shutdown but performing the identical actions.
Specs:
i9 13900k
MSI Gaming Trio RTX 4090
Asus Maximus Hero Z790
GSkill Trident 2x32GB Ram
Seasonic Prime TX 1600W PSU
Corsair h150i Elite Capellix CPU cooler
How old is that TX power supply?
Anti-cheat has a history of causing shutdowns for a lot of individuals, but I do not think it would lead to an instant off situation. It would merely blue screen and generate a dump file. Instant power off issues are nearly always either power supply, motherboard or some sort of a direct short somewhere like a screw trapped between the motherboard and case, or a motherboard standoff in the wrong location beneath the board that is contacting a trace or other electrical component.
Whole system is about 7 months old. I've been searching for a short anywhere but it also doesn't make a whole lot of sense to me. If it was shorting I'd anticipate it to crash during other activities as well. Including more intense ones like a stress test. Also only occurs 1-3 times a day and then I can utilize the PC normally with no issues otherwise. Could possibly be a strange PSU issue but OCP isn't being tripped from 4090s transient spikes and again it operates normally after the first few crashes.
At this stage, I've rebuilt the PC 3 times however I did not remove the Motherboard from the case so I think I will examine that later today or tomorrow.
Did you also update the Intel ME software to version 16.1.27.2176? ASUS strongly suggests doing this before updating to this BIOS version.
If you haven't, I would also very much consider updating the USB audio firmware. Both the Intel ME and USB audio firmware have updaters available on the Z790 Hero downloads support page.
What Windows version, and what build version of that Windows version, are you operating?
Do this too.
Download and install HWinfo. Run it and select "Sensors only" but do not select "Summary". With the system at full idle and HWinfo operational, take a screenshot of all the HWinfo sensors which generally requires taking a shot, then scrolling down, about three times to capture all the sensors.
Then, do the same thing again but with the system under a full load like Prime 95, Furmark, etc.
Upload the images to an image host like imgur and then link to the images here using the format bar's insert image button.
I have HWinfo logs on my post. You can view them with Generic log viewer and even compare them side by side. That's what I was hoping someone with experience would assist me with. I don't observe anything that stands out at me but someone else might.
Anyways I became restless and rebuilt the PC again quickly. Wanted to check Mobo for a short however I forgot that this Motherboard actually comes with its own back plate to prevent that sort of thing. It's really heavy too lol. I also removed an extra cable I had connected which with some research I didn't/don't utilize its functions. It was the PD_12v_PWR. I didn't touch the ram this time because I've tested that pretty extensively and swapped them in and out and single and dual channels and memtests and such. Just powered PC back on all is good as it normally is. Gonna try to crash before I head to bed.
Memory kit is: GSkill Trident Z5 Neo DDR5-6000 2x32, it is the AMD Expo version so it doesn't use XMP for Intel it switches to DOCP in bios which does the same thing. Crash with or without DOCP on. Stock Bios or Non stock. Never crashed on long Memtest or any issues found there at all.