I need to retrieve your game license.
I need to retrieve your game license.
You seem unsure if you're using the correct account. Without any purchase records or receipts in your email, it appears someone else may have bought the game. If you locate any transaction information, I can reach out to Epic support for assistance.
I'm not suggesting it's impossible, and I don't want to support Epic, but it would be surprising if they allowed such a situation. Did you purchase the game from Epic or from a third-party store? They can cancel games if the keys were obtained through fraud.
last year hogwarts legacy came out, i bought the extended version from epic games store but my setup couldn't handle it because of my old hardware. later i upgraded to a better machine, but now i'm stuck trying to fix the issue without buying the game again. i need help solving this without spending more money.
Have you reached out to Epic Games regarding this problem? I’m not sure they tricked you—they don’t. Likely there’s an easy solution, but you’ll need to get in touch with the Epic Store first.
Without any proof of purchase, it'll be tough to back up this claim... you need a receipt or confirmation in your messages. If you don’t have one, then tell me what your proof is?