How does Anydesk Image freeze on a Client PC?
How does Anydesk Image freeze on a Client PC?
1. this is a personal computer environment.
2. he visited my computer and did some upgrade thing like router unlock so he did an image freeze thing that's why I asked if we can do this, and I am a technician too, sometimes I get some help desk orders so I want to do remote computers user not allow to watch what we are doing, actually I do a software updates, change router settings things. the reason is I am looking at that method, if we allow the end user to do what we are doing next time he not get our help because he does it himself..
Sorry for my English, ...
Your English is acceptable.
True: some customers will observe and attempt similar actions next time. This applies regardless of the repair type. Not only for computers.
In general, most customers tend to cause further issues during their own attempts, and it ultimately falls on them to resolve the problem. They are still billed, possibly more if the damage is significant.
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Whether a customer is permitted to watch depends largely on their situation. Unless they work in an environment where supervisors prohibit observation or lack clear policies about staff handling computers. In that case, you might be allowed to supervise.
Also, as a technician, you may require approval from your supervisor before allowing a customer to watch. Permissions can vary—some tasks are permitted, others not. It hinges on the terms set by your employer and the specific guidelines for your role.
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If you run your own business with individual clients, then the choice is yours. Just ensure the customer is aware of the risks if they try to fix things themselves later.
Maintain detailed records of all work performed on a customer’s device. They will still aim to assign responsibility or seek further action.