Got random crashes and blue screen errors? Maybe your motherboard is broken?
Got random crashes and blue screen errors? Maybe your motherboard is broken?
Hey guys, I have an old PC that keeps freezing or crashing while playing games. When I first got it, I had 12GB of RAM (4GB on one stick and 8GB on the other). I thought the motherboard wasn't compatible with those sticks so I added two more sticks of Corsair Vengeance LPX at 1600mhz CL9 to make a dual channel setup. That fixed things for a while, but looking at CPU temps in idle, they were way too high: around 50 or 60 degrees Celsius. Everything was set to "auto" in the BIOS because it didn't know how to cool the stock settings, which turned out to be over-volting the CPU and making it hot. So I changed the manual settings back to the default ones at a fixed speed of 3.5GHz and lowered the voltage to 1.2V. The temps dropped down by about 30 degrees Celsius when idle or when doing work too, and that stopped the heating problem completely. However, after a few days, I started getting crashes again sometimes, especially after gaming for more than five minutes. It used to happen randomly while opening programs like monitors too, even though the temperatures were fine then. While testing with Afterburner, I still got a crash at 56 degrees Celsius on the CPU and 77 degrees Celsius on the GPU. So it doesn't look like heat is the only issue right now. In BlueScreenView, the error message said ntoskrnl.exe first, followed by amdkmdag.sys and dxgkrnl.sys. I ran memtest for almost two hours with zero errors found. Any help would be super appreciated! Here are my PC specs: Motherboard is an Asrock 960gm-vgs3 fx. CPU is an AMD FX 6300 running at stock speed (not overclocked). GPU is an ASUS R7 260x OC with 2GB of GDDR5 RAM and a 128-bit configuration. The RAM sticks are two Corsair Vengeance LPX DDR3 1600mhz sticks set to timings of 9-9-9-24-41. My hard drive is a Seagate 1TB spinning at 7200rpm. I am running Windows 10 Pro on a 64-bit system.
Here is a dump report with the full file path and timestamp: File: 101822-34750-01.dmp (Oct 19, 2022 - 07:25:59). The computer crashed because of memory corruption in the process named "XERA-Win64-Shi". The system has been running for a while now.
The crash was likely caused by your GPU drivers. Are you using the newest ones from March 11, 2021? Those are the latest you can use. Before that, on September 25, 2015, there were errors with dtlitescsibus.sys (Daemon Tools Lite Virtual SCSI Bus). Also, Dec 29, 2015, the process mentioned was a victim.
It looks like your GPU drivers are causing issues again.
The first file is AMD GPU drivers. The second one is DirectX. If I only showed Direct X, you would guess it's about video card drivers anyway. Try running DDU. Uninstall your graphics drivers in safe mode. Log back into normal mode and reinstall them. Here is a How To - A guide on how to do a CLEAN install of your video card drivers. Updated 9-19-19 How to do a CLEAN install of your graphics card drivers using the Wagnard tools Display Driver Uninstaller A big problem on many systems is having multiple graphics card drivers or drivers that weren't fully uninstalled before you installed new ones... forums. if you get more BSOD Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD Open Windows File Explorer Navigate to C:\Windows\Minidump Copy the mini-dump files out onto your Desktop Do not use Winzip, use the built-in facility in Windows Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder Upload the zip file to the Cloud (OneDrive, Dropbox etc.) Then post a link here to the zip file, so we can take a look for you...
Thanks. I always had drivers for my GPU up to date, even tried uninstalling some old versions back then. Then last year I rolled back two versions just because of program bugs. Yesterday I installed legacy drivers (22.6.1) that came out this year but without DDU. They seem more stable than usual, except for random blue screens. I'll try reinstalling them with DDU and if it still crashes, I'll run a minidump and post the details here.
Hi, I'm back. The PC crashed again, everything froze except the mouse, and later even that mouse stopped working too. It didn't happen while playing, just a few minutes after shutting down or closing the game. A bunch of error files are already saved in my Windows. So I have one from my last crash where I forgot to restart for days now. Here it is: https://www.dropbox.com/s/5ohtve4c5ue600...1.zip?dl=0
Conversion of dumps report - Click run as fiddle to see report File: 101822-34750-01.dmp (Oct 19 2022 - 07:25:59) BugCheck: [ SYSTEM_SERVICE_EXCEPTION (3B) ] Probably caused by: memory_corruption (Process: XERA-Win64-Shi ) Uptime: 0 Day(s), 2 Hour(s), 34 Min(s), and 14 Sec(s) process mentioned was victim looks like GPU drivers again, from the cryptic clues I had. Are the 2021 drivers the newest you can use? Mar 11 2021 amdkmdag.sys AMD Graphics driver i have seen these cause errors before Sep 25 2015 dtlitescsibus.sys DAEMON Tools Lite Virtual SCSI Bus (Disc Soft Ltd) Dec 29 2015 dtliteusbbus.sys DAEMON Tools Lite Virtual USB Bus (Disc Soft Ltd) this is getting old Aug 18 2016 zam64.sys Aug 18 2016 zamguard64.sys ZAM Guard driver (Zemana)