G2a is responsible for the account breach.
G2a is responsible for the account breach.
In short, my EA account was compromised soon after buying something on G2A. The person said they were in Algeria and used a game redemption code to get access. They changed my password, removed security questions, and tried to update my email—until it stopped working. My PayPal was tied to the same email address, which matches what happened. When I paid for the game on G2A using my PayPal account, they gained access to that email along with the product code. It was frustrating because Ea gave them entry even though all my previous purchases were in the USA. The situation seems to defy logic, and now I’ve regained my account with a new email. I’m starting to doubt ordering from G2A. Still, keep in mind that price can sometimes indicate quality.
EA's customer service is poor. Contact G2A or use live chat for assistance.
They kept asking me to reach out and when I tried to explain my situation via text, the support person dismissed it with little effort, quickly ending the chat and directing me to call later.
To inform them about the hack, you need to clarify your intent. Recovering your account doesn’t necessarily add value—just let them know what happened.