Frequently encountering BSOD during gameplay due to ntoskrnl.exe issues
Frequently encountering BSOD during gameplay due to ntoskrnl.exe issues
Hi, I'm experiencing frequent BSODs on my Windows 11 system while playing demanding games such as Star Citizen or The Finals. It mostly happens during gameplay with background YouTube videos, and I'm unsure what might be causing this issue.
To clarify, no BSODs occurred when running heavy rendering tasks for video files over extended periods in Premiere Pro. I opened the Bluescreen view and identified ntoskrnl.exe as the problematic process.
Could someone help me resolve this problem? Any advice or suggestions would be greatly appreciated.
BSOD dump files and a screenshot of the bluescreen viewer:
https://drive.google.com/drive/folders/1...sp=sharing
System details:
Processor: 13th Gen Intel® Core™ i9-13900K, 3.00 GHz
Installed RAM: 64.0 GB (63.8 GB usable)
System type: 64-bit operating system, x64-based processor
Video Card: 2080TI with the latest drivers (this issue has persisted for over a month across various drivers)
I've run memory checks without finding any problems and used Dism /online /cleanup-image /restorehealth and SFC /scannow, both completed successfully.
Any insights would be very helpful. Thank you!
When sharing a troubleshooting thread, it's standard to provide complete system details. List the specifications as follows:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
Include the PSU age along with its make and model.
BIOS version for your motherboard at this time.
System built in January 2023
Model: HYTE Y60 MID-TOWER PANORAMIC CASE
Processor: Intel® Core™ i9 24-Core, 3.0GHz, 36MB Cache
Motherboard: GIGABYTE Z690 AORUS ULTRA WIFI (LGA1700, USB 3.2, PCIe 5.0) - ARGB
Memory: 64GB Corsair DOMINATOR PLATINUM RGB DDR5 6000MHz (4 x 16GB)
Storage:
- First drive: 500GB M.2 SSD SAMSUNG 980 PRO P.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
- Second drive: 2TB SEAGATE FIRECUDA 530 GEN 4 PCIe NVMe (up to 7300MB/R, 6900MB/W)
- Third drive: Baracuda SSD 1TB ZA1000cm10002
Power Supply: CORSAIR 1000W RMx SERIESTM, MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable: 1 x 1.5 Meter UK Power Cable (Kettle Lead, 1.0mm Core)
Cooler: Corsair iCUE H150i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal Paste: STANDARD THERMAL PASTE FOR ADEQUATE COOLING
Sound Card: ONBOARD 6 Channel (5.1), HIGH DEF AUDIO (per standard)
Network: 10/100/1000 GIGABIT LAN PORT
Monitors:
- First: Dell S2719DGF, 2560x1440, 144Hz
- Second: LG ultrawide, 2560x1080, 60Hz
- Third: PHL 234E5, 1080p, 60Hz
The information suggests two possible causes; on one side it seems like a RAM issue, with a particular dump indicating bad RAM... Another issue arises from an Avast driver, which often leads to BSODs—making it hard to ignore the anti-malware suspicion. It would be better if this were an Avast problem than a RAM fault, so I’m asking you to take two steps: run your RAM with Memtest86 and follow the instructions carefully.
Thanks for the guidance, I've already removed avast and keep receiving issues with ntoskrnl. Now my PC is running sluggishly—lagging when moving windows around, delays in displaying cursive images, and adding or removing displays takes much longer than before. Even games that run at 100+ fps seem to have noticeable microstutters. I'm planning to run a RAM test even though I've completed memory checks and everything checked out. I'm close to performing a Windows reset to see if this was caused by the RGB software I use, especially since I know it can conflict with tools like IceCube Corsair. It's frustrating having so many possible causes, but I'll tackle the RAM test first.