Error from watchdog.sys and dxgkrnl
Error from watchdog.sys and dxgkrnl
Hey everyone,
I've been facing BSOD issues for a few weeks now. Even though I'm fairly skilled with basic and advanced troubleshooting, I'm struggling to resolve it.
My device is an ASUS x Flow 13 from 2023 (GV302-XV), purchased about a month ago. The BSODs seem linked to graphics drivers. Based on my research, I thought this might be a software problem, but I'm not sure if it's hardware-related. I've tried saving files in different modes, run chkdsk and dism commands, and even performed a full Windows reinstall using Asus Cloud Recovery (an exclusive feature). All updates to drivers have been applied, yet the issue persists. Sometimes it crashes frequently but recovers after some time. Recently, I didn't get any BSODs, but the system restarts immediately and boots again. Before the update, I experienced BSODs, but those restarts appear as bluescreens in the BS Viewer. Most crashes involve Watchdog.sys, though some also include dxgkrnl.sys and ntoskrnl...
I've attached my latest dump files for your reference.
Please let me know what I've already attempted.
Thanks in advance,
Best Regards
Welcome to the forums, newcomer!
Complete Windows reinstallation with removing EVERYTHING using Asus Cloud Recovery (ASUS exclusive UEFI feature). It seems every driver was updated to the latest standard, but nothing appears to be working.
Are you using the most recent BIOS version for your laptop? If I were you, I’d opt for a full reinstall via a recreated USB installer for Windows 11. Then, install the OS in offline mode (disconnected from the internet), manually install all drivers—including the GPU—for your laptop in an elevated command. For example, right-click the installer and select Run as Administrator while disconnected from the wall.
Find chipset drivers at:
https://www.amd.com/en/support/down...se...ipset.html
For your notebook version with RTX4060 GPU, get them here:
Driver Results | <dd~ProductName> | <dd~OSName>
Lookup results for <dd~ProductName> product and Operating System <dd~OSName>
www.nvidia.com
Source the iGPU drivers for your processor from:
https://www.amd.com/en/support/download/drivers.html
You can also find other laptop drivers at:
ROG Flow X13 (2023) | Gaming Laptops｜ROG - Republic of Gamers｜ROG Global
Play anywhere with the power and portability of the 2023 ROG Flow X13. Enjoy four distinct gaming modes thanks to its fully convertible design. Powered by the latest AMD Ryzen™ R9 7940HS CPU and NVIDIA® GeForce RTX™ 4070 GPU, it delivers immersive gaming experiences with up to a QHD...
After selecting GV302XV from the drop-down menu, follow these steps when installing drivers:
Chipset > Nvidia GPU > AMD GPU > Audio > Networking > Pointing Device > Card Reader.
Once all relevant drivers are installed, reconnect to the internet and update the OS.
Hope this helps!
Thank you in advance! I’ll give it a shot! However, this means I’ll also need a second device and a USB for downloading drivers after everything is installed. I plan to try on the weekend, but yes, I downloaded the BIOS from the original site. I didn’t use the USB flash version; instead, I used the standard one that can be installed while the system is running. All other files were downloaded from the website, as recommended. Thank you for the very detailed step-by-step solution attempt! The only problem is that you’ll need to connect your device via the internet to finish the Windows 11 installation—you’ll also have to log in with your Microsoft account.
The main concern is linking your device to the internet for the Windows 11 setup. You must sign in with your Microsoft account.
I wasn't able to complete it until now due to my exams. Sorry, but I installed the drivers and it feels like bluescreens are happening less often now! However, my graphics performance is still very poor – I barely manage 144fps in Rainbow Six Siege, which should be simple with that hardware. The frame time is 5ms or more. I was able to improve it a bit by lowering the CPU voltage and adding some overclocking to my GPU, but then I stopped having any bluescreens, which feels kind of strange, maybe just coincidence. I’ll keep you updated. Asus offered me to send my device in, and if we can’t fix this issue, I guess that’s the best option now?
One BSOD is too many. Set up HWiNFO64 (sensors only - logging enabled) to run in the background. After checking for BSODs, review the log file for overheating warnings or upload it to a location accessible without logging in for easy access. I'm curious if your X13 has a TIM problem leading to overheating. I recently purchased my ROG X13 Flow (base model 7940HS, 16GB RAM, 512GB SSD) and it's been an excellent choice over the past eight years or more. It stays very cool even with some Handbrake encoding.
Sure, so I’ll be grateful!
It seems like heat problems aren’t really the issue here. BSOs typically appear shortly after startup and then the system restarts, after which it functions normally. I’ve never experienced a BSOD during heavy tasks—usually it happens only when starting programs or something similar, mostly right after startup. It often starts with lagging, then freezes, and finally leads to a BSOD.
Interesting though, since I updated my device, I didn’t see any BSOs at all. Maybe the default settings were causing problems? I adjusted SPLP and FPLT to 25Watts, set Undervolt by -15, added +150 cores and +75 memory to GPU, and it runs much better now (using GHelper). Graphics performance is still not great, but it’s less severe than before.
If you reduced your PPT, it might help calm an overheating system.
I understand your point, though it doesn't seem like a typical overheating problem. It's straightforward to gather solid data that could eliminate that possibility. Make sure to test it for at least 30 minutes to capture accurate temperature readings (no matter when the BSOD typically happens).