F5F Stay Refreshed Software Operating Systems Do you know any user who can enable e-ink functionality on Windows 11?

Do you know any user who can enable e-ink functionality on Windows 11?

Do you know any user who can enable e-ink functionality on Windows 11?

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S
Shabadabadu
Member
57
07-24-2021, 01:35 PM
#1
I have a e-ink Dasung Paperlike 13.3 HD-FT that works in Linux but is not recognized in Windows 11 in the same computer, as I described here:
https://www.reddit.com/r/eink/comments/1...?context=3
The e-ink display just turns blank as if trying to display something right after connecting it with an HDMI cable to the computer, and then right away it starts displaying a screen with the message "no signal". The display gets power over an additional usb cable. The device has a led that can be three different colors (blue, green, orange-red)and in the end, while displaying no signal, keeps orange-red. I think orange-red is a color that indicates some kind of problem.
Do you happen to know any specific driver that I should download to make it work in Windows 11?
I told the problem to the manufacturer, Dasung, a few days ago by two emails sent to the customer support's email addresses (contact add dasung dot com and support add dasung dot com) but they did not even reply any of these emails.
Thanks
S
Shabadabadu
07-24-2021, 01:35 PM #1

I have a e-ink Dasung Paperlike 13.3 HD-FT that works in Linux but is not recognized in Windows 11 in the same computer, as I described here:
https://www.reddit.com/r/eink/comments/1...?context=3
The e-ink display just turns blank as if trying to display something right after connecting it with an HDMI cable to the computer, and then right away it starts displaying a screen with the message "no signal". The display gets power over an additional usb cable. The device has a led that can be three different colors (blue, green, orange-red)and in the end, while displaying no signal, keeps orange-red. I think orange-red is a color that indicates some kind of problem.
Do you happen to know any specific driver that I should download to make it work in Windows 11?
I told the problem to the manufacturer, Dasung, a few days ago by two emails sent to the customer support's email addresses (contact add dasung dot com and support add dasung dot com) but they did not even reply any of these emails.
Thanks

M
mat350
Junior Member
19
07-31-2021, 03:48 PM
#2
Acer hasn't released updated drivers for it in three years. I'd test this and check what Intel provides.
M
mat350
07-31-2021, 03:48 PM #2

Acer hasn't released updated drivers for it in three years. I'd test this and check what Intel provides.

A
afrozilla123
Junior Member
19
07-31-2021, 04:05 PM
#3
what are details of the PC being used?
The no signal thing could mean the problem is potentially the driver for the GPU.
The Dasung has no drivers, its plug & play.
How long have you used the Dasung for with linux?
Blue/White light - Booting
Green - On
I can't find Orange?
https://pdfcoffee.com/paperlike-hd-user-...-free.html
A
afrozilla123
07-31-2021, 04:05 PM #3

what are details of the PC being used?
The no signal thing could mean the problem is potentially the driver for the GPU.
The Dasung has no drivers, its plug & play.
How long have you used the Dasung for with linux?
Blue/White light - Booting
Green - On
I can't find Orange?
https://pdfcoffee.com/paperlike-hd-user-...-free.html

T
Thifleno
Member
206
08-01-2021, 02:50 AM
#4
The Acer A515-55 specifications from acer.com are as follows:

Battery Information
Chemistry of Battery
Lithium Ion (Li-Ion)
Cells Used
3-cell configuration
Energy Capacity
48 Wh
Operating Time
Maximum runtime 9.50 hours

Built-in Devices
Sound Mode
Stereo
Speakers
Yes
Microphone
Yes
Speaker Count
2
Finger Print Reader
No

Front Camera/Webcam
Yes
Video Resolution
1280 x 720
Speaker Count
2

Interfaces/Ports
HDMI
Network (RJ-45)
USB Ports
4
USB 2.0 Ports
1
Headphone/Microphone Combo Port
Yes
USB Type-C
Details
USB Type-C: USB 3.1 Gen 1 (up to 5 Gbps)
USB 3.1 Gen 1 Type-C Ports
2
Display & Graphics
Aspect Ratio
16:9
Screen Resolution
1920 x 1080
Screen Size
39.6 cm (15.6")
Screen Mode
Full HD
HDCP Supported
Yes

Graphics Controller
Manufacturer
Intel®
Model
UHD Graphics
Memory Type
DDR4 SDRAM
Memory Accessibility
Shared
Display Technology
LCD
Backlight
LED
Input Devices
Keyboard
Yes
TouchPad
Gesture support
Spanish
Numeric Pad
Yes

Memory Card Reader
No

Total Installed System Memory
8 GB
Supported Maximum Memory
20 GB
Memory Technology
DDR4 SDRAM
Slot Configuration
2 x 4GB

Miscellaneous
Package Contents
Aspire 5 A515-55-54SZ Notebook
Lithium Ion Battery
AC Adapter
Security Features
Kensington lock slot
BIOS Passwords: User, Supervisor
HDD
Network & Communication
Bluetooth
Yes
Wireless LAN
Yes
Manufacturer
Intel®
Wireless LAN Model
Wi-Fi 6 AX201
IEEE 802.11 a/b/g/n/ac/ax
Bluetooth Standard
Bluetooth 5.0
Ethernet
Gigabit Ethernet
Physical Dimensions
Weight (Approx.)
1.80 kg
Dimensions
Height
17.95 mm
Width
363.4 mm
Depth
250.5 mm
Color
Pure Silver

Power Specifications
Max Power Supply Wattage
45 W
Storage
Optical Drive
None
Solid State Drive
Configuration
1 x 512GB
Total Capacity
512 GB

Processor
Cache
6 MB
Speed
1 GHz
Type
Core™ i5
Model
i5-1035G1
Architecture
Quad-core (4 Core™)
64-bit Processing
Yes
Manufacturer
Intel®
Hyper-Threading
Yes
vPro Technology
No
Direct Media Interface
4 GT/s
Turbo Speed
3.60 GHz
Generation
10th Gen

Operating System
Windows 10 Home
Architecture
64-bit
Platform
Windows
Upgradable OS available
Available since October 2022
T
Thifleno
08-01-2021, 02:50 AM #4

The Acer A515-55 specifications from acer.com are as follows:

Battery Information
Chemistry of Battery
Lithium Ion (Li-Ion)
Cells Used
3-cell configuration
Energy Capacity
48 Wh
Operating Time
Maximum runtime 9.50 hours

Built-in Devices
Sound Mode
Stereo
Speakers
Yes
Microphone
Yes
Speaker Count
2
Finger Print Reader
No

Front Camera/Webcam
Yes
Video Resolution
1280 x 720
Speaker Count
2

Interfaces/Ports
HDMI
Network (RJ-45)
USB Ports
4
USB 2.0 Ports
1
Headphone/Microphone Combo Port
Yes
USB Type-C
Details
USB Type-C: USB 3.1 Gen 1 (up to 5 Gbps)
USB 3.1 Gen 1 Type-C Ports
2
Display & Graphics
Aspect Ratio
16:9
Screen Resolution
1920 x 1080
Screen Size
39.6 cm (15.6")
Screen Mode
Full HD
HDCP Supported
Yes

Graphics Controller
Manufacturer
Intel®
Model
UHD Graphics
Memory Type
DDR4 SDRAM
Memory Accessibility
Shared
Display Technology
LCD
Backlight
LED
Input Devices
Keyboard
Yes
TouchPad
Gesture support
Spanish
Numeric Pad
Yes

Memory Card Reader
No

Total Installed System Memory
8 GB
Supported Maximum Memory
20 GB
Memory Technology
DDR4 SDRAM
Slot Configuration
2 x 4GB

Miscellaneous
Package Contents
Aspire 5 A515-55-54SZ Notebook
Lithium Ion Battery
AC Adapter
Security Features
Kensington lock slot
BIOS Passwords: User, Supervisor
HDD
Network & Communication
Bluetooth
Yes
Wireless LAN
Yes
Manufacturer
Intel®
Wireless LAN Model
Wi-Fi 6 AX201
IEEE 802.11 a/b/g/n/ac/ax
Bluetooth Standard
Bluetooth 5.0
Ethernet
Gigabit Ethernet
Physical Dimensions
Weight (Approx.)
1.80 kg
Dimensions
Height
17.95 mm
Width
363.4 mm
Depth
250.5 mm
Color
Pure Silver

Power Specifications
Max Power Supply Wattage
45 W
Storage
Optical Drive
None
Solid State Drive
Configuration
1 x 512GB
Total Capacity
512 GB

Processor
Cache
6 MB
Speed
1 GHz
Type
Core™ i5
Model
i5-1035G1
Architecture
Quad-core (4 Core™)
64-bit Processing
Yes
Manufacturer
Intel®
Hyper-Threading
Yes
vPro Technology
No
Direct Media Interface
4 GT/s
Turbo Speed
3.60 GHz
Generation
10th Gen

Operating System
Windows 10 Home
Architecture
64-bit
Platform
Windows
Upgradable OS available
Available since October 2022

X
xman75
Member
186
08-01-2021, 07:14 PM
#5
Acer hasn't refreshed the drivers for three years, so I'd test this and check what Intel provides.
X
xman75
08-01-2021, 07:14 PM #5

Acer hasn't refreshed the drivers for three years, so I'd test this and check what Intel provides.

E
esprimer
Junior Member
29
08-13-2021, 05:30 AM
#6
The link provides two downloads for wifi and bluetooth, plus another for Intel® 6th-10th Gen Processor Graphics - Windows*. However, they mention this:
"Installing this graphics driver from Intel will remove customizations from your computer manufacturer (OEM). If a newer graphics driver is available from Acer, we suggest installing that instead. For more details on installing an Intel driver on your OEM system, see this article. I understand and I will proceed."
Thanks, I will try the graphics driver. Let's see.
E
esprimer
08-13-2021, 05:30 AM #6

The link provides two downloads for wifi and bluetooth, plus another for Intel® 6th-10th Gen Processor Graphics - Windows*. However, they mention this:
"Installing this graphics driver from Intel will remove customizations from your computer manufacturer (OEM). If a newer graphics driver is available from Acer, we suggest installing that instead. For more details on installing an Intel driver on your OEM system, see this article. I understand and I will proceed."
Thanks, I will try the graphics driver. Let's see.

J
JebuKebu
Junior Member
2
08-13-2021, 06:14 AM
#7
Did it work well. Appreciate it.
@Colif
J
JebuKebu
08-13-2021, 06:14 AM #7

Did it work well. Appreciate it.
@Colif

W
Winner
Member
242
08-20-2021, 07:36 PM
#8
For some reason it ceased functioning once more.
W
Winner
08-20-2021, 07:36 PM #8

For some reason it ceased functioning once more.

H
hugojulia
Member
62
08-21-2021, 02:52 AM
#9
I just restarted and it functioned properly once more.
H
hugojulia
08-21-2021, 02:52 AM #9

I just restarted and it functioned properly once more.

I
ImNesss
Junior Member
22
08-21-2021, 04:46 AM
#10
It's odd how it suddenly stops and then resumes functioning.
I
ImNesss
08-21-2021, 04:46 AM #10

It's odd how it suddenly stops and then resumes functioning.

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