CPU hangs at low speed 0.39 GHz on Ryzen 4600H

kiwipav1
Junior Member

10-12-2016, 10:12 AM

Hello, Your 5-month-old Lenovo Legion 5 laptop's processor is stuck at 0.39 GHz whether plugged in or on battery. Your sibling reported significant throttling during lessons and I saw the CPU clock stuck at that speed. At that time the BIOS was EUCN28WW and Windows Version was 20H2 SPECS: GPU - NVIDIA GTX 1650 CPU - AMD Ryzen 4600H Motherboard: Lenovo Legion 5 15ARH05 Type: 82B5 BIOS was EUCN31WW (upgraded) OS - Windows 10 Home Troubleshooting steps included: 1. Adjusted Windows power plan settings (Balanced, High Performance) 2. Modified VANTAGE modes, pressed Fn+Q 3. Experimented with Windows 10 Min/Max Processor Power Management. Checked temperatures and fan speeds. 4. Disconnected the charger, held the power button for 45 seconds, then reconnected 5. Performed a factory reset inside the system 6. Restored BIOS and later re-flashed to EUCN22WW 7. Ran Windows 10 installation from a USB drive (versions 21H1, 1909) 8. Updated all drivers from the official site 9. Reinstalled and removed SYSTEM firmware, DEVICE firmware via DEVICE Manager 10. Added AMD Ryzen chipset driver and more.

kiwipav1

10-12-2016, 10:12 AM #1

Humongofrogo
Member

10-12-2016, 11:32 AM

Restart the installation of the chipset drivers and choose an alternative power setting.

Humongofrogo

10-12-2016, 11:32 AM #2

Restart the installation of the chipset drivers and choose an alternative power setting.

Artzygoat
Junior Member

10-13-2016, 05:11 PM

I've also set up the AMD Ryzen chipset drivers, but the Lenovo driver reinstall didn't succeed!

Artzygoat

10-13-2016, 05:11 PM #3

I've also set up the AMD Ryzen chipset drivers, but the Lenovo driver reinstall didn't succeed!

O_Bear_
Junior Member

10-13-2016, 11:41 PM

Download HWiNFO, verify presence of at least one of the listed items, then hover over each to identify it.

O_Bear_

10-13-2016, 11:41 PM #4

Download HWiNFO, verify presence of at least one of the listed items, then hover over each to identify it.

pedro_tkf
Senior Member

643

10-14-2016, 04:32 AM

Consider updating the BIOS, as it seems some sensors on the CPU/MBOB may be faulty. If the device is still under warranty, I would submit it for repair.

pedro_tkf

10-14-2016, 04:32 AM #5

Consider updating the BIOS, as it seems some sensors on the CPU/MBOB may be faulty. If the device is still under warranty, I would submit it for repair.

xNoahRose
Member

10-14-2016, 07:29 AM

It confirms 'YES' for HTC and PROCHOT_EXT.

xNoahRose

10-14-2016, 07:29 AM #6

It confirms 'YES' for HTC and PROCHOT_EXT.

dorklad
Member

10-14-2016, 03:12 PM

You're welcome! I'm glad to hear it. Regarding your question, it depends on the specific issue—please clarify so I can assist better. Thank you again!

dorklad

10-14-2016, 03:12 PM #7

You're welcome! I'm glad to hear it. Regarding your question, it depends on the specific issue—please clarify so I can assist better. Thank you again!

Nejc007
Senior Member

707

10-16-2016, 03:28 AM

It's likely the processor is permanently attached to the motherboard, making a replacement board more convenient.

Nejc007

10-16-2016, 03:28 AM #8

It's likely the processor is permanently attached to the motherboard, making a replacement board more convenient.