Constant system freezes with occasional BSOD - - - and something is logging on ?
Constant system freezes with occasional BSOD - - - and something is logging on ?
So this is a 3 months old fresh build.
MAG B650 TOMAHAWK WIFI (MS-7D75)
AMD Ryzen 5 7600
Kingston 32GB (2x16GB) DDR5 6000MHz CL36 FURY Beast
ZOTAC GeForce RTX 4070 SUPER
MSI MAG A750GL PCIE5 750W
Running W11 Pro (
Not
cracked!).
Since start I've had the same issue coming and going. Sometimes I'm OK for several days, some days I'm plagued every other minute.
What's happening is that the system freezes. I can't move anything, I can't open task manager or interact with the system in any way. After about 10-20 sec actions I've made during that time go through like opening task manager, although extremely slow for about another 5-10 sec. Sometimes it just doesn't recover and I get a BSOD.
It's primarily happening when I'm playing games, but the work load of the game doesn't seem to matter as it's happening in Apex, BG3, Destiny, WoW Classic. When it happens I usually lose sound in game.
Naturally my drivers are up to date and the problems have been happening over several versions.
I know Event Viewer doesn't say too much but there's one thing always happening the moment XXXXX
[Moderator edit to remove profanity ]
, I don't know if it's relevant but it's the only thing I've found:
These types of logons happen all the time otherwise too without freezing.
I have no idea of how and where to look but it's driving me mad.
Any tip is very much appreciated.
Kind regards
Check Reliability HistoryMonitor and Task Scheduler for relevant records. Also review Task Scheduler for conditions or rules that might initiate certain applications or processes.
Please download and execute the SysnativeBSODCollectionApp, then upload the generated zip file to a cloud storage with a shareable link. This tool compiles all relevant troubleshooting information we anticipate needing. It doesn't gather any personal data. It's popular among respected Windows help communities, including this one. As a senior BSOD analyst on the Sysnative forum where it originated, I can confirm its reliability.
You may review the contents of the zip file before uploading, as most files are text documents. Avoid modifying or removing anything. For a detailed explanation of each file's purpose, refer to the provided documentation here.
Thank you guys for replying.
And what a neat tool!
@ubuysa
Some logs timed out, but I've uploaded a zip here -
https://drive.internxt.com/sh/file/...00...eea94f6d40
Also
@Ralston18
thanks for the tip, I found some weird stuff.
I'm super curious about what type of hardware error occurred but they don't seem to be related to the BSOD's but I think they may be involved in some of the freezes as not all lead to BSOD. And I couldn't really find any related triggers except those going off after reboots.
How do I find out what the hardware errors were?
Edit: One relevant timestamp for the last BSOD yesterday was 22:01:39
Examine DCP latency problems, as they could indicate the faulty software or equipment. Often, turning off something unused in the Hardware Manager helps resolve the rest of the issues.
I believe the issue lies with a storage device, likely the Kingston XS1000. Although the Windows storport.sys drive shows up in the dumps, the Windows stornvme.sys driver is missing, which we would expect if this was an NVMe drive. However, the storachi.sys driver is present, as expected for an ACHI drive. The fact that these two distinct power-related BSODs appear in the dumps suggests a storage device problem.
Spoiler
@Ralston18
The shutdowns were caused by the system. I've completed both dism and scannow actions now. Thank you for your assistance.
Spoiler
@ubuysa
Thanks for checking my logs! What you discovered really fits what I'm experiencing. I keep my games on an external drive, changing computers occasionally. I haven't had these issues on my laptop yet. I've adjusted the power settings to see if that helps. If not, I'll move the games to my internal drive. Could you tell me which log you reviewed and why?
I was wondering if my RAM might be the issue—I have EXPO active, but I'm not sure how it affects things.
Kind regards
Those specifics were taken from memory dumps. That’s where the most comprehensive data exists.
Bad RAM often plays a role, so it’s worth checking.
Download
Memtest86 (free), use the extracted imageUSB.exe tool to create a bootable USB drive with Memtest86 (1GB is sufficient).
Perform this on another PC if possible, since you can’t fully rely on your current system at the moment.
After booting the USB, Memtest86 will begin testing immediately.
If no issues appear after completing the four iterations of the 13 different tests in the free version, restart Memtest86 and run another four cycles. Even one bit error means it failed.
Share your results with us.
I turned off disk sleep on Monday. Moved game files to my internal C. Worked perfectly until yesterday with a few small freezes. Today I've had multiple freezes and two unexpected shutdowns. I plan to run memtest tonight. If it doesn't detect anything, I might consider downgrading to W10. I'm checking the BSODcollection reports for recent crashes since the .dmp files seem outdated. Are there any monitoring tools that can record these crashes? Also, during a recent AIDA64 benchmark it crashed during a CPU test.
Done, with zero mistakes. I attempted to have Windows generate dump files during crashes after switching from minidumps to larger methods, but it didn’t work. I’m unsure what to check or how to proceed, so I’m planning to downgrade to Windows 10. Although I still experience some random hardware issues—rare and inconsistent with freezing—I hope this might help produce some .dmp files.