Connection loss occurs unpredictably during PPPoE sessions.
Connection loss occurs unpredictably during PPPoE sessions.
In essence, the link frequently disconnects, making it hard to tell if the issue lies with the ISP or my own setup. Initially, the connection was very unstable—every hour it would drop, sometimes lasting only a few minutes. I ran through various troubleshooting steps without success. When I reached customer support, they inspected the external cables and our home wiring, then connected me directly to the master. The problem persisted, showing no real improvement. Eventually, they replaced my modem and the master unit, which gave a slight boost but didn’t solve the issue. Now, after 6 or even 16 hours of use, the internet often goes down completely. While I could tolerate this, it’s frustrating because the drops are unpredictable—sometimes every 30 seconds, other times longer. For online activities, this isn’t ideal either, so I’m left with options. The ACT on my modem would briefly flash red before green, indicating a loss of connection. After a few seconds or minutes, it would return, sometimes after waiting. Occasionally, the router would detect no internet access and turn amber, even though the ACT light stayed solid green. This behavior is unusual; the modem reports a stable link, yet I can’t get online. I’ve also tried disconnecting the router entirely during drops and used Windows troubleshooter, which sometimes showed me an error about DNS not responding. Bypassing the router helped in some cases, but it didn’t fix things. Switching to Google’s public DNS didn’t help either. If I have to call again, it would be awkward, both for me and the ISP, since they can’t resolve the problem. At this point, I’m unsure what else can be done to stabilize the connection.
Is there a DSL indicator on the modem? Does it stop working? Probably the issue lies with the cable connecting the pole back to the exchange. You can't fix it except by repeatedly complaining to the ISP. Have you tried connecting the PC directly to the modem using the router's login info? Still disconnects?
The DSL led is the ACT on the slave, I think. It indicates whether the connection is active or inactive. I've heard it should blink, but it only shows a steady green for me. Yes, I attempted it and still face the same problem.
The term "master outside" refers to connecting your router to another gadget or network, not directly to a telephone socket. It’s about linking devices within your home network.
As mentioned earlier, I attempted to connect directly to the modem, but it continues to lose the connection and takes the same duration to regain it.
This shifts the situation because everything up until now suggested DSL was likely involved, whereas COAX points to a cable connection. It’s confusing why anyone would use COAX from poles—it’s not very adaptable, especially when both TV and internet share the same line. I’m unfamiliar with Cable using PPPoE, but I’ve only seen limited cable experience. In short, it really depends on your ISP to clarify what’s happening.
Yeah, well the problem is every time I called them to my house, they always said that they couldn't identify the root of the problem, it could've been the master or my slave modem, or maybe the wires outside now I guess? I dunno, as I said after they replaced them it got better. Now that I remember back though, the ISP guy told me that all master that they sent out to customers have this "thing" that they switch frequency after a while and that's when the internet goes out, they all are preconfigured to work like that apparently. I don't understand it, he wasn't really clear about it.