Connecting to the internet via wired links with strong Wi-Fi signals.
Connecting to the internet via wired links with strong Wi-Fi signals.
The Comcast technician had no solution and the device connected to the modem reported no problems. He appeared confused about ping terminology when I explained that games should work over Wi-Fi as long as the download speed was sufficient, which raised some concerns. He mentioned he’d contact his supervisor and update our account notes, but I’m not sure what else I could do besides call again and repeat the steps. I changed my DNS settings on both my router and computer, though neither seemed to make a difference. Adjusting the router’s DNS actually increased my ping slightly, especially at lower speeds. I still experience noticeable spikes. This is the typical ping pattern late in the day, when connectivity tends to be less reliable.
The technician component seems reasonable given your findings. Have you cleared the DNS cache? If not, attempt it again. Otherwise, the only options are to wait or use a VPN for potentially improved routing (Ping Zapper was known for reducing latency).
It’s clear you’re hoping for someone at a Comcast facility to catch the problem eventually. You also observed that the issue varies by time of day, and you shared ping results from late evening and morning.
Are you sure you're anticipating anything while waiting? It seems unclear what you're hoping for.
Disconnect the modem, gateway, or router for a minimum of an hour (possibly overnight) to prevent disruptions, then restart everything in the morning.
It's tricky to describe. You're relying on someone in the network along your path to spot a problem and resolve it, or a connection that hasn't responded, or the network adjusting its routes properly (routing systems usually find the best path, though it may take time).
I complained at Comcast long enough that our problem was escalated and I reached out to experts who understood ping. They explained that a single speed check doesn<|pad|>'s picture was incomplete. A higher-level technician was dispatched, but he didn't need to visit the house to diagnose the issue. Our local node was overloaded, impacting 50 homes, yet we were the only ones to raise the concern. They assessed the situation, though I don't have the exact actions they took. My connection has now stabilized and remains steady today.
Likely set aside some of the bandwidth for you, as you observed the problem, and allowed your neighbors to discover it on their own.