BSOD issues ?
BSOD issues ?
Thanks for the upload.
First things first. I can see that you're using two WD Black SN770 SSDs and that you're running Windows 11 24H2 (build 26100). There is a known issue with some WD SSDs and 24H2 which requires a drive firmware update to fix. Download the
WD Dashboard
and use that to update the firmware for both drives.
If there is a firmware update available that may well solve your problems.
If it doesn't then we need to get you writing dumps and to do that ALL of the following must be true...
The page file must be on the same drive as your operating system
Set page file size to "system managed"
Set system crash/recovery options to "Automatic memory dump"
The "Overwrite any existing file" box must be checked
The "Write an event to the system log" should be checked
The dump file location must be %SystemRoot%\MEMORY.DMP
Windows Error Reporting (WER) system service should be set to MANUAL
User account control must be running
In addition, the following can also prevent you seeing dumps...
SSD drives with older firmware may not create dumps (update the drive firmware - which you should have now done)
Cleaner applications like Ccleaner delete dump files, so don't run them until you are fixed
Bad RAM may prevent the data from being saved and written to a file on reboot, so if all else fails test your RAM
I am seeing volume manager errors each time you get a crash with a 0x00040049 exception code, that can be caused by a flaky system drive (where the pagefile is located), this may well be firmware related.
Unfortunately the msinfo32.nfo file in your upload is corrupted and that's often a very useful source of information. Please enter the Run command msinfo32. When the System Information window appears click File > Save and choose a location to save the msinfo32.nfo file. Then upload that file to the cloud with a link to it here.
Also, navigate to the folder C:\Windows\LiveKernelReports. Under there you may find many sub-folders, look through all of them and upload an dump files you find in there.
I suspect the WD firmware update will solve your issues but please upload the other data asked for.
Hi
Ty. Bios and firmware are now updated.
I'll check how it goes and upload the needed files later.
If the problem continues, I'll take further actions.
Thanks for your help. I believe the most important thing is that I'm learning alongside my son.
Hopefully everything works smoothly, but no problems. I remember hearing about some trouble with these drives when setting up mine recently. I didn’t realize updates were possible. Thank you for being so considerate and helping me make up for my son’s disappointment.
Windows is currently experiencing freezing issues.
No BSOD appears; it even stopped before Windows fully loaded. It has been functioning well until recently.
Updated the GPU driver.
During today's freeze, there were some blurry lines on the screen. Any suggestions?
Please download the SysnativeBSODCollectionApp and place it on your Desktop. After running it, upload the generated zip file to a cloud service using the provided link. I appreciate your understanding that this tool does not cause BSODs but instead compiles comprehensive troubleshooting information to simplify diagnosing issues. It does not gather any personal data. This utility is trusted by many reputable Windows help forums, including the one this tool originates from. As a senior BSOD analyst on the Sysnative forum, I can confirm its reliability.
You may review the contents of the zip file before uploading, as most files are text documents. Avoid modifying or removing any files. For details about each file, refer to the provided link.
original bugcheck was an unexpected removal of a network chip, which could be surprising if it's on the motherboard.
after updating the BIOS and drivers, you may need to switch the memory dump type to kernel.
search for instructions on forcing a Windows memory dump via keyboard, make registry adjustments, and observe system behavior during lockups. A kernel dump would be most useful.
most lockups seem related to GPU drivers.
there appears to be something unusual happening in your system.
you might try running in performance mode to disable new sleep states.
if the GPU driver is unresponsive, you can still attempt a memory dump with the keyboard, but you won't know until it completes—just wait a short time.
Updated - I installed an older GPU and it's working okay. I believe the 1080TI might be damaged. Maybe I should lower its voltage. He still wants to save for a better one. Need your advice, guys.
cool, so for the bugcheck here is what could have occurred:
gpu failed to respond and timed out; windows tried to reset the pci/e bus to get it back online. that worked. (if it didn’t succeed you’d have encountered a watchdog timeout bugcheck) but after resetting the bus, the network controller started from the bus and had to reconnect. however, using an old driver that didn’t anticipate disconnection caused the issue, which was then resolved during bugcheck.
newer systems route all bus traffic through the faster interface (pci/e), even for network traffic.
it seems some devices might still use thunderbolt for routing.