BSOD issues ?
BSOD issues ?
Hi
I built my son a PC and it’s experiencing BSODs. I installed it first to verify stability. All my own builds have worked perfectly so far. This is the first time it’s happened, which is frustrating. We’re using it as a learning chance, and he can use his mother’s system in the meantime.
I’ve never taken my PC to a repair shop before, and I’d rather not start now.
Could you help me get back on track?
Specs
- MB: Gigabyte B650 Gaming X mATX
- CPU: Ryzen 5 7600X
- GPU: 1080TI
- RAM: Kingston - KF552C40BBAK2-16
- PSU: Cooler Master - MPE-8501-AFAAG-AU
- Storage: WD Black SN770 NVMe SSD
- OS: Windows 11
Issue
Random BSODs are appearing, sometimes after a reboot. After a few weeks it’s stable, but then crashes more often.
Actions taken
- Updated BIOS to latest version
- Ran memtest
- Updated chipset drivers
- Reinstalled Windows
- Checked the mini dump and found: IRQL_NOT_LESS_OR_EQUAL
- Followed a guide and DISM command, but couldn’t boot into safe mode
- Inspected the minidump file (older version)
Thoughts
I have some unused recovery partitions. Could they be contributing to the problem?
[View here](https://imgur.com/a/jYaGZLJ)
Please advise how to proceed.
Hello and welcome to the forum!
It's always a risk making a diagnosis based on only one dump, more dumps allows for a wider view of what's happening. However, that said, this one dump was caused by a network adapter driver called rtf64x64.sys. You can see it clearly in the failure bucket in the dump....
Rich (BB code):
FAILURE_BUCKET_ID: AV_
rtf64x64
!unknown_function
The version of that driver that you have installed is old, dating from Spet 2021...
Rich (BB code):
9: kd> lmvm rtf64x64
Browse full module list
start end module name
fffff806`09060000 fffff806`09071000 rtf64x64 T (no symbols)
Loaded symbol image file: rtf64x64.sys
Image path: rtf64x64.sys
Image name: rtf64x64.sys
Browse all global symbols functions data Symbol Reload
Timestamp: Wed Sep 22 11:40:17 2021
(614AEBF1)
CheckSum: 000160B6
ImageSize: 00011000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Information from resource tables:
This is a Realtek driver but the network adapter could be from any vendor, most of them use Realtek chipsets. Look on the website for the network adapter that you're using and see whether there is an updated driver.
If that adapter is WiFi, and there is no updated driver (or it doesn't help) then try (temporarily) connecting via Ethernet direct to the router to prove whether it's the WiFi adapter itself at fault.
If it does BSOD again please download the
SysnativeBSODCollectionApp
and save it to the Desktop. Then run it and upload the resulting zip file to a cloud service with a link to it here. The SysnativeBSODCollectionApp collects all the available troubleshooting data and will make diagnosing your problem easier. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.
You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that
here
.
Hi
Ty, I didn’t add that I looked it up. Following the instructions here, I turned off the link. I disabled https://www.reddit.com/r/WindowsHelp/com...ys_driver/. Realtek LightWeigh Filter(NDIS6.40) was also turned off in both Wi-Fi and Ethernet adapters, and it was already disabled. I believe you’re correct—I’ll check the MB site for updated drivers. It might be that simple.
However, it won’t load at all on ATM, and I can’t enter safe mode because it says so. You’ll need to restore the pin before letting me proceed.
I might just reset Windows and update the drivers.
Hi,
Do you have any ideas about the drivers available? Are there any recovery partitions you could remove? I went into Windows Repair and ended up on the X drive instead of C: after changing the directory. It felt strange. Also, I can't restore Windows—I'm planning a clean install and worry it might create another recovery partition.
The Recovery Partition is used only when you do a Windows Reset. Having two isn't ideal but I doubt that's the cause of your problems.
I really don't like the disabling you've done, that's never a wise thing to try. I was also a tad incorrect when I said it was a wireless driver, it's actually a packet filter driver and thus could be called using a LAN adapter too (which you are doing).
I note that there is a LAN driver for that board dated 10th Dec 2024, that's more recent than the 26th Aug 2024 version you have installed.
There is also a BIOS update (FB3g) that is more recent than the FB3e version you have installed. THe later version contains AGESA code updates and you always want to get the latest AGESA updates.
From where did you source all the drivers when you installed Windows?
If you do a clean install then delete all UEFI partitions (to remove the extra Recovery Partition), also only install Windows, the drivers from the
motherboard vendor's site
, and all Windows updates, but don't install anything else. Then see how stable it is.
Hi
Have done as you suggested, will get my Son to play some games on it as it was gaming that initially triggered it. right now it seems fine.
I would normally get drivers form MB site. I was promoted to DL Gigabyte Control center. I can only hope they would auto detect the relevant drivers for their own MB. I installed them form there. PLs let me know if this is an issue with the Gigabyte Control center tool.
I'll update Bios again, good pick-up, ty.
TYSM for your help!
I like handling things by hand, but the Gigabyte tool should (of course) locate the appropriate drivers.
I just experienced another BSOD. There is no dump file available, and I haven't modified the default settings. The Minidump explorer isn't able to view anything. I tried installing SysnativeBSODCollectionApp, but Windows warned me it's a potential threat. I respect your opinion and will follow your advice. I haven't updated the BIOS yet.
The file has been uploaded. I will update the bios now.
I've been looking at other discussions and will aim to simplify things for you.
TY