Avoid purchasing from G2Play.
Avoid purchasing from G2Play.
I focused solely on that point—10 hours isn’t that long to reply. There’s nothing else to discuss, so don’t think I’m missing how support functions. Kinguin = G2Play... I’ve read the full details. You’re probably assuming they only replied due to the second ticket, not realizing they might have been handling many others. Submitting a second ticket doesn’t ensure your first will get attention faster.
It's straightforward—if you can't respond to your customers promptly, you should consider adding more team members. Ten hours is a significant amount of time to process a ticket while it's still in progress, particularly if the customer doesn’t act decisively afterward. The original poster should have received a resolution within that ten-hour window, presented as a new key. What needs to be coordinated with the reseller is an action that must occur later, ensuring the customer isn’t left without help. The responsibility lies entirely with the company that sold the key. I’m not blaming you for not understanding support processes; I’m just confirming you don’t.
I avoid purchasing from low-quality sites because they don’t meet my standards.
Was es wichtig von G2A oder hast du einen anderen Verkäufer ausgewählt? Hast du G2A-Schutz gewählt? Fragend nach.