Avoid purchasing from G2Play.
Avoid purchasing from G2Play.
This is to warn everyone interested in buying from g2play.com A few days ago, I ordered a game key from this site; The key they sent me was a duplicate. First off, they claim that their average response time is 30min 24/7. I opened a ticket at their support desk. After sending the required screenshots it took them a full 10 hours to respond, stating that the problem was with one of their resellers. Did I mention I had to create a second ticket, to draw attention to my original one? They just ignored it, it seems. Anyway, they responded saying it would be fixed in 24 hours, if not, I had to contact them again. 6 hours before the deadline, I reminded them saying I was expecting my working key before the deadline. It is now two hours past that deadline. They have not responded in 24 hours, although I updated my ticket three times. If you want to buy something cheap, buy your games from another webstore. update: After 48 hours of silence, they send a new key and a mystery (steam) gift. Lesson learned; they will make it up to you, but it can take 3-4 days without you knowing what will happen.
Review the full message before reacting. They replied after 10 hours following the creation of a new ticket with the initial reference. Their most recent reply was 20 hours ago, and the 'fix' deadline has already expired. For a company promising a 30-minute response time, this isn't meeting expectations. Luckily, you didn’t encounter any problems—otherwise, things could get tough.
It seems you're questioning the current support system for a company. I handle IT support myself and can confirm this isn't the right approach. Doing so could lead to serious consequences, like losing your job. Your priority should be ensuring customer satisfaction, even if it means financial loss. A few negative reviews can significantly impact your business. Remember, positive feedback often doesn’t appear online, while negative ones do—like the one you mentioned. You’d feel the same if you were the one who felt taken advantage of. People expect products to function properly; otherwise, they shouldn’t hide behind reseller identities. Ultimately, it’s g2play that sold the product and must accept responsibility for its quality. Consider your next purchase carefully.