After adding a new NVMe SSD to my laptop, it begins to shut down when it remains in sleep mode for an extended period?
After adding a new NVMe SSD to my laptop, it begins to shut down when it remains in sleep mode for an extended period?
I attempted to execute powercfg /list but it didn't function properly. It seems to pause briefly as if trying to open something, then disappears instantly (you can observe the outer limits of whatever window appeared and it vanishes just as quickly). Over the last few days, several error codes have appeared... Refer to the links provided.
The process was completed without the system being in sleep mode, which is unusual given how quickly it occurred. There were no new updates recorded in the Reliability Monitor for this incident. To review the details of the most recent unexpected shutdown within the past hour, you should consult the Event Viewer.
Begin by launching the command prompt, then execute the command. If you simply open it from the Start menu or Run dialog, it will launch in a new window that closes immediately. You should see something like this:
Code:
C:\windows\system32>powercfg /list
Current Power Schemes (* Active)
A lot of useful information there, thanks!
Currently, my sleep settings have been reset to the default. This last event seemed to be the only one that could be verified as not occurring during sleep, since I had just restarted it an hour prior. It never crashed as quickly before. When operating it, everything works smoothly and without issues. I’ll try to tweak the settings so it doesn’t attempt to sleep at all, although I doubt it was asleep during the last incident.
Central timezone here, by the way.
It’s possible the file dump you noticed later happened during the most recent crash—it could be related to that timeframe.
Here is my powercfg:
Existing Power Schemes (* Active)
Here is
a screenshot of all problem reports generated by the Reliability Monitor
, the only ones that really matter would be ones within the last 5-6 days or so (which is when I had the SSD installed).
The BOLD hardware issue that you see 3 times, when I click on the technical details it shows that livekernel image from before (not sure if it's the same one, but looks similar - it's the last image in the gallery above).
EDIT - Here
is a gallery of more error/warning screenshots.
There are a **** -ton [Moderator edit to remove profanity. Remember this is a family friendly forum.] of DistributedCOM showing up in there.
DistributedCOM events are meaningless, just Windows attempting to do things that don't matter. Most of those others are irrelevant too, BUT I see what might be an issue. Those reliability monitor reports are showing that NetAdapterCx dump file, which doesn't seem to be included in other events of the LiveKernelEvent 19e type when I searched for them; 19e is likely indicating a generic hardware event. In image xx4, you see rt68cx21 (cx, like the dump file, hmmm) indicating a hardware IO error. Upload shots of the other events from that source.
Even when asleep, most machine's NICs are actually still live, because ATX sleep isn't a complete disconnection of power, and it's possible for network signals to do things like waking the PC from sleep. It's physically impossible to completely turn it off if the power cord or battery are connected, even if you don't have anything like Wake-On-Lan enabled or any of the other BIOS sleep options set to respond to LAN signals. So if the NIC glitches, it could crash the BIOS and force a reboot which would lose the the system state from sleep mode. I also found this:
https://www.reddit.com/r/techsupport/com...eavy_load/
That sounds very similar. I think you actually have a hardware problem with the network controller on your motherboard, but it could be a BIOS bug. Most laptops don't let you disable individual components like that, but since it's an ASUS, they may have a more comprehensive BIOS so that you could disable the built-in LAN and see if that resolves the problem. If not, you could try just disabling it in Device Manager (although that Redditor saw the same issue in Linux and Windows). Obviously you'd need to depend on Wi-Fi for a little while. If that does fix it, and the BIOS is up to date and all chipset and network drivers are up to date, then you'd need to RMA the laptop if possible, or just leave it disabled and use a USB Ethernet adapter. Even if it doesn't fix it, it looks like there is a hardware issue and it may still cause problems even if you've disabled it via the BIOS. Also note that the OP in the Reddit post indicated that when they updated their BIOS, it did resolve the issue. Another person couldn't update to the same specific one, though so they couldn't resolve it.
You also clearly have an issue with updates and System Restore. You may need to disable and re-enable System Restore to clear out all previous restore points, and make sure the allocated space is large enough to be useful (presumably you still have a lot of free space on the new drive; remember to always ensure at least 20% free space), and make sure that the Volume Shadow Copy service is able to run.
If that isn't the case, you may attempt to use the drivers directly from Realtek, which could be a more recent version. However, if the system is inactive, the drivers won't perform any actions, making it impossible to address real hardware issues. They might only become relevant if the system tries to restart itself and Windows loads the driver, after which a crash occurs.