After adding a new NVMe SSD to my laptop, it begins to shut down when it remains in sleep mode for an extended period?
After adding a new NVMe SSD to my laptop, it begins to shut down when it remains in sleep mode for an extended period?
I shared some discussions from last week regarding difficulties in initializing a new drive to replace my older SSD. After switching to a different SSD (SN850x instead of SN700) and a slightly different enclosure, the system now works properly except... when it sleeps, it tends to shut down after prolonged periods. This is clearly a significant issue, and I’m unsure what steps I can take to fix it. I attempted error checking and basic online searches, including resetting power and battery settings, but these efforts had no impact. Any suggestions or solutions are welcome.
Update your update note with detailed hardware specifications and operating system details.
PSU: make, model, wattage, age, condition (original to build, new, refurbished, used).
Disk drive(s): make, model, capacity, current usage percentage?
List every peripheral connected.
= = = =
Check Reliability History/Monitor for any error messages, alerts, or events near shutdown times.
(Other locations exist—start with the monitor.)
Execute "powerfg /list" through the Command Prompt as an administrator.
Paste the complete output here.
FYI:
https://learn.microsoft.com/en-us/window...ne-options
Goal is to better understand what’s occurring or not happening.
Don't let the system shut down unexpectedly? Consider using hibernation. It doesn’t solve the root issue but can reduce its effect on you. Hibernation adds a few extra seconds before waking but isn’t a full reboot. Does the Windows Event Viewer display a shutdown command from SYSTEM or similar, or does it report an "unexpected shutdown" after restarting? Is the timing consistent each time?
I don’t recall the specifics of earlier discussions. Did you create a previous SSD clone to this one? If yes, then software configurations should remain unchanged. It’s unlikely you’re using another faulty drive, though it’s technically feasible. What are your current settings for screen sleep, system sleep, advanced sleep options, and hard drive sleep? Could the timing of the hard drive’s sleep differ from the OS affecting a system fault?
OK, so let's see..
It's an
ASUS A17 FA707RM Laptop
, 2022 I think (was new when purchased I believe).
OS: Windows 11 Home - - build 26100.3775
It is in fine working condition, the only reason I was upgrading the SSD is because I wanted something faster than the stock component.
New drive is a WD SN850x 1TB, with only 152gb used out of the allotted 932gb total.
Brand new RAM -
G.SKILL Ripjaws DDR5 SO-DIMM Series DDR5 RAM 32GB (2x16GB) 4800MT/s CL34
Ryzen 7 6800H
I tried to run powerfg /list but I keep getting the
'powerfg' is not recognized as an internal or external command, operable program or batch file error.
Thanks for your time!
The error message I'm getting is slightly different now—it just states "Windows cannot find powerfg, make sure it is typed in correctly. Here is a screenshot of my reliability monitor..."
I believe I've already attempted hibernation, but it didn't yield the desired results. I'm willing to try again. There are no indications of an unexpected shutdown. It seems like I'm restarting my computer from the beginning, rather than recovering properly. No errors were reported once Windows started working correctly. All my sleep configurations have been reset back to the factory settings, which was one of the recommendations I found online. That didn't seem effective either. Appreciate your time!
The instructions were corrected to "powercfg /list". "Sleep" mode preserves the system's current state in RAM, allowing it to be reloaded quickly when the machine is restarted. However, if power is interrupted or other issues occur, a full reboot becomes necessary. Hibernation stores the state on the hard drive and powers off the computer entirely. The only way to force a restart after hibernation is if the system attempted to wake up but failed to load the saved state, requiring a complete reboot. These problems may also arise from motherboard issues, as the BIOS manages the "hibernate" or "sleep" status to ensure proper wake-up rather than a full shutdown. If this flag is lost, the system defaults to a full reboot, discarding any saved state (on the hard drive, the hibernation file remains; in RAM, the state is erased).
It's conceivable that a malfunctioning SSD could disrupt the BIOS during wake-up, leading to loss of the status and forcing a full restart. Such events might be logged in the Event Viewer with unclear or irrelevant messages, especially if they occur after a delay. Check both Application and System logs for any related entries.
It wasn't specified whether this issue occurs only after a certain period, which can be difficult to track since you only notice it when trying to restart.
Reset the BIOS to its default settings (note any custom changes beforehand) and ensure the BIOS is up to date.
Your screenshot isn't displaying properly; it appears to show an "imgbb.com service unavailable" error, which is common for many users. Most people prefer imgur.com for image uploads.
Thank you for your message. I haven't had time to reset the BIOS or examine the Event Viewer, but I'm ready to perform a quick upload of the reliability monitor as the previous one failed. Click here.