Your request to Ping Google failed because the connection timed out.
Your request to Ping Google failed because the connection timed out.
Hello, I have an unlimited internet plan from my ISP. Recently, while playing CSGO, I experienced disconnections roughly every five minutes. When I checked my ping to Google using CMD, it showed a timeout. After about a minute (25ms), it recovered. This happened again after several minutes, which is a recovery time. Based on this, I now always run CMD pings to Google whenever I play online games to check for internet issues. It seems the problem occurs during gameplay, especially with games like PUBG or battle royale. I’m wondering if my ISP might be closing connections randomly to certain gateways. I’ve tried restarting my router, but the issue persists every few minutes. If you use it for regular browsing, it’s not too bothersome, but gaming is much more frustrating. Could anyone help me figure out what’s going on? Thanks! TL;DR: I get disconnected about every 5 minutes during games, ping timesout happens, but browsing works fine. Possible port issues?
Your ISP IP address appears on your router's web interface. You can find it in the settings or connection details section.
10.236.87.1 Edit: or 36.81.32.1 It seems like this is the final entry. Unclear why there are two connections here.
It seems the second link relates to an IPTV service—anything beginning with “10” indicates a private IP. NAT is turned off here. For the user, 36.81.32.1 should be tested via ping to determine if the local connection or ISP network is the problem.
It doesn’t appear the issue is with reaching the ISP’s IP address, as I can ping them easily. My connection to Google still experiences occasional timeouts. Could there be something else affecting performance?
Could the problem lie with your repeater? After disconnecting it and connecting to the main Wi-Fi router, you're still experiencing issues. I noticed that when pinging both 36.81.32.1 and Google, only RTO appears on Google but not on the ISP IP address. Any thoughts on why this might be happening?