Your interaction with Origin has been recorded.
Your interaction with Origin has been recorded.
I attempted to purchase Battlefront, but Origin charged the card multiple times and then blocked access.
The process starts smoothly, but I have some concerns about the library system and the inability to gift games. I discovered this firsthand when trying to purchase Mass Effect 3 for my wife. The library management is quite poor—games saved on a second drive after an OS reinstall won’t show up at all, forcing a full redownload even if you request to save the installers.
I just experienced something unusual and thought it’s worth telling you. I got frustrated after reaching out to their customer support last night (which was tough due to their cluttered interface) and asked them to cancel my order because I didn’t want to wait for the "up to 48 hours" waiting period before downloading my games. Instead, I went shopping on Steam. Just ten minutes ago, I got an email confirming that my order was processed and the games are now in my account. When I looked at my bank statement, I noticed no charges were applied. It seems there might be another issue with their system. I was excited for a moment before regretting it and will follow up with customer support again to find out what they’ll do about it. Sometimes being straightforward isn’t so easy...
After reaching out, the advisor reassured me that the problem wasn't an error and that further actions would resolve the issue automatically. Yet, the games were deleted immediately after our chat, leaving some doubt in my mind about whether they’d still be on my account if I hadn’t spoken up. My order included three games—two were removed, but one remains available, which makes me wonder if there was an intentional action or a simple oversight. Regarding your concern, it seems the company might be using less experienced support for customers from certain regions, though this isn't confirmed.