Your computer isn’t functioning properly.
Your computer isn’t functioning properly.
Hello, I recently made some changes to my PC components, including replacing my motherboard and switching to an ASUS B550M-A AC with a Ryzen 5600 X. I updated my graphics card and RAM, then booted into Windows where everything functioned smoothly until about two hours later when the system unexpectedly restarted. After that, it would repeatedly reboot without errors, but eventually displayed a message indicating Windows couldn’t load properly. If I wanted to fix it, I tried resetting Windows completely, but it didn’t resolve the issue. I waited a day and managed to boot into Windows again. In the event viewer logs, I noticed two main problems: a critical error about an unexpected reboot and another indicating a hardware failure, specifically a “Cache Hierarchy Error.” I contacted ASUS support, who confirmed it was a Windows-related issue and suggested a reset. They advised reinstalling Windows from a fresh boot drive, formatting the NVMe, and installing from a USB, but these attempts failed. Now, my computer won’t boot into Windows at all—only the BIOS works—and I can’t install anything. The system restarts on its own whenever I try to install Windows. I’m unsure if the problem lies with the motherboard, CPU, or something else and need advice on next steps.
Hello, thank you for your message. I've already submitted a return request, but I'm still working through this. I'd like to do some extra troubleshooting to determine if the problem can be resolved. I'm currently using the PSU from another system, which rules out a faulty power supply. Everything else seems normal—RAM is intact and functioning properly.
Could there be an issue with the cables connected to the RESET port on the case? That might be causing the reboots. Also, would it help to narrow down the problem further? I've looked into some online discussions about users experiencing similar issues with Ryzen 5000x CPUs. Some suggested raising the voltage slightly or disabling PBO in the BIOS settings. However, those posts are from two years ago, and the error messages I encountered were different from yours.
I'm skeptical that AMD hasn't addressed these concerns after such a long time, and I also wonder if the problem might lie with the motherboard rather than the CPU itself.