Your computer has been affected by malicious software.

F5F Stay Refreshed Hardware Desktop Your computer has been affected by malicious software.

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159

03-30-2025, 09:01 AM

It seems my computer might have been infected with a Trojan because someone altered my system32 files. I can't perform a factory reset, download anything, or use the command prompt. I'm not sure if I joined the right forum.

MechaKiwi01

03-30-2025, 09:01 AM #1

UltimoScorpion
Member

04-01-2025, 01:07 AM

Turn off the device and disconnect it from any network sources. Malware may remain after a Windows reinstall. Would you consider starting in safe mode?

UltimoScorpion

04-01-2025, 01:07 AM #2

Turn off the device and disconnect it from any network sources. Malware may remain after a Windows reinstall. Would you consider starting in safe mode?

SuchSanni
Junior Member

04-01-2025, 04:42 AM

Create a bootable USB and prepare to format the storage device. If that option isn’t available, discard the drive and purchase or connect a replacement.

SuchSanni

04-01-2025, 04:42 AM #3

Create a bootable USB and prepare to format the storage device. If that option isn’t available, discard the drive and purchase or connect a replacement.

Juan2610
Posting Freak

875

04-01-2025, 01:20 PM

I’m having trouble getting into safe mode since the system doesn’t recognize my pin code, and I don’t have my Microsoft password saved.

Juan2610

04-01-2025, 01:20 PM #4

I’m having trouble getting into safe mode since the system doesn’t recognize my pin code, and I don’t have my Microsoft password saved.

Kaine13
Member

100

04-03-2025, 02:11 PM

It's time to replace your old hard drive and install a fresh Windows version. You can recover your Microsoft password by visiting 'forgot password' and following the instructions. Just make sure to do this on another device.

Kaine13

04-03-2025, 02:11 PM #5

penguin32888
Member

04-03-2025, 04:03 PM

Offer your PC for repair at a service center.

penguin32888

04-03-2025, 04:03 PM #6

Offer your PC for repair at a service center.

Atlastic
Member

141

04-14-2025, 04:42 PM

They will merely update your storage device or discard it, then install a replacement, billing you extra charges along the way. If fortunate, they might retain your information prior to completely erasing the drive.