Your ASUS laptop's dedicated graphics card disappeared unexpectedly. Need assistance!
Your ASUS laptop's dedicated graphics card disappeared unexpectedly. Need assistance!
I'm dealing with a 2021 Asus TUF gaming A15 (FA506ICB) laptop equipped with a Ryzen 7 4800H and Nvidia RTX 3050. I'm running Windows 11 Pro. The problem started roughly two weeks ago while playing CS2; sometimes the game would crash or the whole machine would restart. Occasionally, I'd see a BSOD displaying the VIDEO_SCHEDULER_INTERNAL_ERROR message.
I attempted to revert to an older driver (believing it worked previously), but that didn't resolve the issue. Then I used the DDU tool and performed a clean driver reinstall, which temporarily fixed the crashes for about a week. Recently, another blue screen appeared, after which the game froze at the title screen transition point. When I tried launching PUBG, it became very slow.
In the Task Manager, there was no dGPU listed—only the AMD Radeon was present, showing high usage, suggesting the iGPU was handling the games.
My troubleshooting steps so far include:
- Checking Device Manager (not visible even with hidden devices enabled).
- Looking at other devices section: a 'display' device listed under properties.
- BIOS check: thinks it's detecting something.
- GPU-Z scan: no detection found.
- Armoury Crate app: set to Eco mode, then back.
- Rebooted into Safe Mode: no unusual third-party activity.
- Minidump analysis: attached files from crashes (links provided).
I'm running out of ideas. Any advice would be greatly appreciated. Thanks!
It's time to verify if any guarantee coverage remains. The device itself may no longer be covered, but components such as CPUs and GPUs can last up to five years. The GPU issue seems to stem from a hardware problem, which is unlikely to change unless you test it. For testing, run a Linux USB drive (like Ubuntu) and check if your GPU appears there. If needed, consider a factory reset or installing a new Windows version to resolve potential file corruption.
Hello, thank you for reaching out. I ran Ubuntu on a stick and checked the lspci -vnn | grep VGA command, which showed two GPUs. The additional drivers also recognized my GPU. I've attached the images for your reference. Could you consider this a Windows issue instead of a dead GPU, given that Ubuntu can see it? Appreciate your understanding.
I’d definitely attempt to set up a new Windows version to evaluate your GPU performance. Be sure to save all crucial files prior to deleting your boot drive. Good luck!
I needed to perform a full system reset. The in-place update and reset didn’t fix the issue. After the reinstall, I had to add NVidia drivers myself. It took a while for Windows to detect my graphics card again, but everything is now functioning properly. Appreciate your assistance!