F5F Stay Refreshed Hardware Desktop Your 3-year-old laptop seems completely unresponsive. Could you provide more details for assistance?

Your 3-year-old laptop seems completely unresponsive. Could you provide more details for assistance?

Your 3-year-old laptop seems completely unresponsive. Could you provide more details for assistance?

G
Geertio
Junior Member
18
02-16-2021, 04:06 PM
#1
I’m running out of options. My ROG Zephyrus g14 from 2020 has a Ryzen 9-4900hs with built-in graphics. It performed well initially but has been struggling lately. Most games crash frequently, especially Farcry 5. Overwatch behaves like an old MacBook. I’ve had to lower the resolution to 720 and set everything to the lowest possible, yet it still drops to 60-80 frames per second. Raising the settings causes freezing or a complete crash for a few seconds.

In Doom Eternal, the game sometimes fails to launch entirely, claiming no graphics card is detected. If I leave my laptop open longer than 10 minutes, it shuts down and deletes the AMD Adrenalin add-on along with all installed drivers. Each incident takes at least 20 minutes to recover—restarting, reinstalling apps, updating drivers, upgrading to Windows 11, and reformatting the drive repeatedly.

Despite my technical skills and regular computer classes, I’ve tried fixing everything myself. My older brother’s 5-year-old PC with a Radeon 580 and Ryzen 7 still runs smoother than mine. I’ve resolved some issues, but this is really frustrating. Please help me out—I’m in a tough spot!
G
Geertio
02-16-2021, 04:06 PM #1

I’m running out of options. My ROG Zephyrus g14 from 2020 has a Ryzen 9-4900hs with built-in graphics. It performed well initially but has been struggling lately. Most games crash frequently, especially Farcry 5. Overwatch behaves like an old MacBook. I’ve had to lower the resolution to 720 and set everything to the lowest possible, yet it still drops to 60-80 frames per second. Raising the settings causes freezing or a complete crash for a few seconds.

In Doom Eternal, the game sometimes fails to launch entirely, claiming no graphics card is detected. If I leave my laptop open longer than 10 minutes, it shuts down and deletes the AMD Adrenalin add-on along with all installed drivers. Each incident takes at least 20 minutes to recover—restarting, reinstalling apps, updating drivers, upgrading to Windows 11, and reformatting the drive repeatedly.

Despite my technical skills and regular computer classes, I’ve tried fixing everything myself. My older brother’s 5-year-old PC with a Radeon 580 and Ryzen 7 still runs smoother than mine. I’ve resolved some issues, but this is really frustrating. Please help me out—I’m in a tough spot!

M
MavrosGR
Senior Member
579
02-16-2021, 06:48 PM
#2
It seems you're experiencing thermal concerns. Review the video provided and keep an eye on your temperatures. Have you added ROG software recently? It could help manage your laptop's cooling, such as with ASUS System Control Interface v3.
M
MavrosGR
02-16-2021, 06:48 PM #2

It seems you're experiencing thermal concerns. Review the video provided and keep an eye on your temperatures. Have you added ROG software recently? It could help manage your laptop's cooling, such as with ASUS System Control Interface v3.

J
jellyThePro
Member
105
02-21-2021, 09:54 PM
#3
It seems your laptop requires a comprehensive overhaul. This involves taking it apart, removing the dust, cleaning the fans thoroughly, and reapplying fresh cooling paste to the GPU and CPU. The process typically takes around 2-3 years before issues arise due to drying out. Suggested tools include an Ifixit cooling paste kit, alcohol wipes for cleaning, and compressed air for precision. If you're not comfortable opening it, search for tutorial videos to locate the screws. Good luck! P.S. Always remove the batteries and the BIOS before starting.
J
jellyThePro
02-21-2021, 09:54 PM #3

It seems your laptop requires a comprehensive overhaul. This involves taking it apart, removing the dust, cleaning the fans thoroughly, and reapplying fresh cooling paste to the GPU and CPU. The process typically takes around 2-3 years before issues arise due to drying out. Suggested tools include an Ifixit cooling paste kit, alcohol wipes for cleaning, and compressed air for precision. If you're not comfortable opening it, search for tutorial videos to locate the screws. Good luck! P.S. Always remove the batteries and the BIOS before starting.