F5F Stay Refreshed Power Users Networks Yes, there are Charter Spectrum modems available with phone support for general public purchase.

Yes, there are Charter Spectrum modems available with phone support for general public purchase.

Yes, there are Charter Spectrum modems available with phone support for general public purchase.

W
201
10-27-2016, 05:53 PM
#1
Hello everyone, I'm looking for a Charter Spectrum modem that includes phone support for my parents so they can use both internet and voice services without paying the ongoing $10 monthly fee. When I spoke to Spectrum over the phone, they said there isn't a model you can buy yourself, which seems unlikely. I haven't found any clear listings online confirming they offer Charter Spectrum phone/voice services. They only mention Xfinity Voice support. Do you know if a similar option exists or if someone has found a product that explicitly lists Charter Spectrum phone service? Thanks for any help you can provide.
W
wilger_monster
10-27-2016, 05:53 PM #1

Hello everyone, I'm looking for a Charter Spectrum modem that includes phone support for my parents so they can use both internet and voice services without paying the ongoing $10 monthly fee. When I spoke to Spectrum over the phone, they said there isn't a model you can buy yourself, which seems unlikely. I haven't found any clear listings online confirming they offer Charter Spectrum phone/voice services. They only mention Xfinity Voice support. Do you know if a similar option exists or if someone has found a product that explicitly lists Charter Spectrum phone service? Thanks for any help you can provide.

E
Epsylon16
Member
209
10-28-2016, 07:38 PM
#2
Spectrum provides a complimentary option you can utilize, though the cost of the core service rises by 10%. This approach helps them present the base price as more affordable. They need to enable the modem you're using, which must match their service requirements, so compatibility is essential even if your device works.
E
Epsylon16
10-28-2016, 07:38 PM #2

Spectrum provides a complimentary option you can utilize, though the cost of the core service rises by 10%. This approach helps them present the base price as more affordable. They need to enable the modem you're using, which must match their service requirements, so compatibility is essential even if your device works.

S
Sweat_Sarah
Member
58
10-29-2016, 01:02 PM
#3
I understand everything and just want to check if there are any alternatives to their annoying methods. If I discovered something effective, they’d only charge a one-time fee to add its MAC address to their records instead of the ongoing $10 monthly cost.
S
Sweat_Sarah
10-29-2016, 01:02 PM #3

I understand everything and just want to check if there are any alternatives to their annoying methods. If I discovered something effective, they’d only charge a one-time fee to add its MAC address to their records instead of the ongoing $10 monthly cost.

C
cupquakesrule
Junior Member
10
11-18-2016, 12:31 AM
#4
they'll give you another one no matter what. haha I’d hope for you but I’ve dealt with this before and I’m sure of the outcome.
C
cupquakesrule
11-18-2016, 12:31 AM #4

they'll give you another one no matter what. haha I’d hope for you but I’ve dealt with this before and I’m sure of the outcome.

G
godfreydtm
Member
214
11-18-2016, 05:49 AM
#5
I understand, though I had to accept it. It seems you're right—just hoping one of the smart people here discovered something might help. After all, I've managed this without a phone for most of my time.
G
godfreydtm
11-18-2016, 05:49 AM #5

I understand, though I had to accept it. It seems you're right—just hoping one of the smart people here discovered something might help. After all, I've managed this without a phone for most of my time.

C
cire111
Junior Member
4
11-23-2016, 02:00 PM
#6
Think about switching to a VoIP solution. I previously had a Verizon landline due to family reasons, but I moved to an ooma telecom. The cost recovered within a year and it functions well now.
C
cire111
11-23-2016, 02:00 PM #6

Think about switching to a VoIP solution. I previously had a Verizon landline due to family reasons, but I moved to an ooma telecom. The cost recovered within a year and it functions well now.

O
Olafka
Junior Member
26
11-25-2016, 06:07 AM
#7
I'll need to examine it more closely, but this relates to your parents' business. In the past, they mentioned they wouldn't be able to retain their phone number if we pursue VOIP services.
O
Olafka
11-25-2016, 06:07 AM #7

I'll need to examine it more closely, but this relates to your parents' business. In the past, they mentioned they wouldn't be able to retain their phone number if we pursue VOIP services.

S
sethyow
Junior Member
15
11-25-2016, 08:34 PM
#8
Ah, if this is a business number those are different. If it was just a regular home phone, you can transfer those (I transferred my home phone from 2003 to Ooma from Verizon with ease). There is a fee for the transfer, but it's not too much. Business phone numbers I'm not positive on if they can be transferred.
S
sethyow
11-25-2016, 08:34 PM #8

Ah, if this is a business number those are different. If it was just a regular home phone, you can transfer those (I transferred my home phone from 2003 to Ooma from Verizon with ease). There is a fee for the transfer, but it's not too much. Business phone numbers I'm not positive on if they can be transferred.

D
Doctor_Pi
Member
214
11-27-2016, 02:47 PM
#9
Charter-owned modems aren't as impressive as I expected. They generally let you use your own device, but the support is quite poor. On Comcast, they have strict rules about which Digital Voice modem they accept, making it hard to know if Spectrum will offer one for voice services.
D
Doctor_Pi
11-27-2016, 02:47 PM #9

Charter-owned modems aren't as impressive as I expected. They generally let you use your own device, but the support is quite poor. On Comcast, they have strict rules about which Digital Voice modem they accept, making it hard to know if Spectrum will offer one for voice services.