F5F Stay Refreshed Hardware Desktop X470 Hero VII has some unusual problems.

X470 Hero VII has some unusual problems.

X470 Hero VII has some unusual problems.

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Ness_polystar
Member
171
07-06-2018, 01:56 PM
#1
I recently switched from my x470 gaming 7 wifi to the x470 hero vii because it would disconnect unexpectedly. The Corsair Commander is functioning properly on two separate machines, but on the hero vii it fails when I connect the Corsair Commander Pro via USB2 header. I also encounter a "USB descriptor failed" error with the USB hub device, or the system hangs at code 98 during boot unless the device is unplugged. When I leave anything connected to my Corsair ST100, it still hangs at code 98. The motherboard appears to reject any USB hubs during startup, though it works normally in Windows. Anyone have similar issues or suggestions?
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Ness_polystar
07-06-2018, 01:56 PM #1

I recently switched from my x470 gaming 7 wifi to the x470 hero vii because it would disconnect unexpectedly. The Corsair Commander is functioning properly on two separate machines, but on the hero vii it fails when I connect the Corsair Commander Pro via USB2 header. I also encounter a "USB descriptor failed" error with the USB hub device, or the system hangs at code 98 during boot unless the device is unplugged. When I leave anything connected to my Corsair ST100, it still hangs at code 98. The motherboard appears to reject any USB hubs during startup, though it works normally in Windows. Anyone have similar issues or suggestions?

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PolarKRout
Junior Member
25
07-07-2018, 10:06 PM
#2
Refresh the system information and set the CMOS configuration.
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PolarKRout
07-07-2018, 10:06 PM #2

Refresh the system information and set the CMOS configuration.

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iHashASF
Member
229
07-08-2018, 05:57 AM
#3
Hi, I've tried multiple BIOS updates and am currently using a 5900x. The BIOS has reset repeatedly without any changes. I've checked all USB ports in Windows, and they're functioning properly. The only problem is that the system freezes during boot when the device shows the 98 code, unless it's unplugged. Also, testing a USB-C hub connected to my monitor didn't help, but plugging in a USB-C SSD worked fine. Commander Pro, ST100, and the monitor USB hub didn't cause any issues with the Gigabyte X470 gaming 7 Wi-Fi.
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iHashASF
07-08-2018, 05:57 AM #3

Hi, I've tried multiple BIOS updates and am currently using a 5900x. The BIOS has reset repeatedly without any changes. I've checked all USB ports in Windows, and they're functioning properly. The only problem is that the system freezes during boot when the device shows the 98 code, unless it's unplugged. Also, testing a USB-C hub connected to my monitor didn't help, but plugging in a USB-C SSD worked fine. Commander Pro, ST100, and the monitor USB hub didn't cause any issues with the Gigabyte X470 gaming 7 Wi-Fi.

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AhBilly
Member
114
07-08-2018, 11:16 AM
#4
It appears functionality works now, but I’m not sure if it’s due to the USB controller. Learning that turning on legacy BIOS might be the issue. Would you have given it a try?
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AhBilly
07-08-2018, 11:16 AM #4

It appears functionality works now, but I’m not sure if it’s due to the USB controller. Learning that turning on legacy BIOS might be the issue. Would you have given it a try?

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minigun232
Member
50
07-20-2018, 08:02 PM
#5
I just turned off the old boot mode and switched to UEFI only, but the same problem persists. For testing, I connected my stream deck to the ST100, which hangs during startup at code 98. It takes a long time to boot, while Windows recognizes the device correctly unless I disconnect and reconnect it. Using a USB extension cable for the Steam Deck works fine.
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minigun232
07-20-2018, 08:02 PM #5

I just turned off the old boot mode and switched to UEFI only, but the same problem persists. For testing, I connected my stream deck to the ST100, which hangs during startup at code 98. It takes a long time to boot, while Windows recognizes the device correctly unless I disconnect and reconnect it. Using a USB extension cable for the Steam Deck works fine.

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Mrcatra23
Junior Member
18
08-06-2018, 01:56 PM
#6
Additionally, some discussions mention a USB 3.2 compatibility problem. Adjusting BIOS USB configurations might assist—such as turning off legacy USB or enabling USB 3.0 over the default settings.
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Mrcatra23
08-06-2018, 01:56 PM #6

Additionally, some discussions mention a USB 3.2 compatibility problem. Adjusting BIOS USB configurations might assist—such as turning off legacy USB or enabling USB 3.0 over the default settings.