Windows Troubleshooting Guide Need assistance with your Windows? Here’s how to resolve common issues.

F5F Stay Refreshed Software Operating Systems Windows Troubleshooting Guide Need assistance with your Windows? Here’s how to resolve common issues.

_DeathTrap_
Member

212

02-23-2025, 01:30 AM

I began my computer today and received an error saying my Windows isn't genuine, but after re-entering the product code it worked. I restarted the PC and everything seemed normal. Upon further inspection, I noticed my Windows' index score has dropped and I can't proceed with another test. It displays a link: https://drive.google.com/file/d/0B9CcibQ...sp=sharing. When I click it, the test fails completely and does nothing. I don't understand why this is happening—it usually shows an admin icon next to it but it's missing now. Any advice would be greatly appreciated. Thanks.

_DeathTrap_

02-23-2025, 01:30 AM #1

Ward12
Posting Freak

895

02-25-2025, 12:44 AM

This is Windows being Windows. Have you contacted MS support? There's a (great < not really) online chat support.

Ward12

02-25-2025, 12:44 AM #2

This is Windows being Windows. Have you contacted MS support? There's a (great < not really) online chat support.

Peedy
Senior Member

641

02-26-2025, 03:22 PM

Press start, move the mouse over the computer, click right-click then select properties. It will display a page showing whether the installation is authentic or not. You mentioned it required entering a key, but you think Windows accepted it automatically.

Peedy

02-26-2025, 03:22 PM #3

loliminer2012
Member

02-28-2025, 10:15 AM

I've confirmed it too, it indicates authenticity.

loliminer2012

02-28-2025, 10:15 AM #4

I've confirmed it too, it indicates authenticity.

Nelson_AYK
Junior Member

03-04-2025, 05:18 PM

The answer is one highlighted point in green.

Nelson_AYK

03-04-2025, 05:18 PM #5

The answer is one highlighted point in green.

CookehGaming
Junior Member

03-06-2025, 05:46 PM

I've updated all the newest drivers and am now holding my breath for the ms support representative to understand it. (could take a while)

CookehGaming

03-06-2025, 05:46 PM #6

I've updated all the newest drivers and am now holding my breath for the ms support representative to understand it. (could take a while)

privy223
Member

115

03-07-2025, 05:57 PM

If it's solely about the experience index, just accept it. It doesn't add much value.

privy223

03-07-2025, 05:57 PM #7

If it's solely about the experience index, just accept it. It doesn't add much value.

Fryboy11
Member

03-07-2025, 07:12 PM

I tried them, but they didn’t work. I ran a virus scan and still got nothing. I ended up giving up and thanked you for the advice (though I didn’t actually get anything).

Fryboy11

03-07-2025, 07:12 PM #8

I tried them, but they didn’t work. I ran a virus scan and still got nothing. I ended up giving up and thanked you for the advice (though I didn’t actually get anything).

Mastermine_J
Member

03-07-2025, 09:23 PM

Consider attempting a system restore, but if only the index is affected, it's best to leave it. Also check for any missing optional Windows updates.

Mastermine_J

03-07-2025, 09:23 PM #9

Consider attempting a system restore, but if only the index is affected, it's best to leave it. Also check for any missing optional Windows updates.

1Nuky22skin
Member

140

03-08-2025, 06:42 AM

#10

Honestly, if you're just missing the experience index feature, I'd leave it alone. It doesn't matter much to me, and it wouldn't be worth the effort. I haven't even tried running the experience index on my computer yet.

1Nuky22skin

03-08-2025, 06:42 AM #10