Windows Hello FaceUnlock and Fingerprint features aren't functioning properly.

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Windows Hello FaceUnlock and Fingerprint features aren't functioning properly.

Windows Hello FaceUnlock and Fingerprint features aren't functioning properly.

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SquishyJelly3
Member

181

05-06-2016, 12:27 AM

#1

You're facing issues with both Fingerprint and FaceUnlock on your HP Elitebook 840 G6 running Windows 10 Enterprise. The problem started before the latest Windows Update to version 1909, which you installed on the 14th. The update didn't resolve it. After logging in via Windows Hello, it initially works but then displays the error "Windows couldn't sign you in. Your credentials could not be verified." The company's tech support page mentions a thread about this, but the instructions only suggest checking drivers and reinstalling them. They admit they'll update the guide once they understand the issue. The FaceUnlock feature seems to function on other company laptops with the same software, but you're stuck. Thanks in advance for your help.

S

SquishyJelly3

05-06-2016, 12:27 AM #1

You're facing issues with both Fingerprint and FaceUnlock on your HP Elitebook 840 G6 running Windows 10 Enterprise. The problem started before the latest Windows Update to version 1909, which you installed on the 14th. The update didn't resolve it. After logging in via Windows Hello, it initially works but then displays the error "Windows couldn't sign you in. Your credentials could not be verified." The company's tech support page mentions a thread about this, but the instructions only suggest checking drivers and reinstalling them. They admit they'll update the guide once they understand the issue. The FaceUnlock feature seems to function on other company laptops with the same software, but you're stuck. Thanks in advance for your help.