Windows greeting no longer displays correctly.
Windows greeting no longer displays correctly.
The issue began after running jv16powertools to uninstall Firefox, followed by reinstalling Firefox and the NordPass extension which prevented turning off biometrics. I uninstalled the figerprint reader via Device Manager and reinstalled the driver, but now clicking Get Started in Windows Hello closes the window. I also can't remove or change my PIN for signing in, though I can change the password. I've restarted the Window Credential Manager service and executed sfc/scannow. Is there any other way to resolve this besides reinstalling Windows?
Have you attempted disabling and then re-enabling the pin after a restart? If you have a password, you can use it until we resolve the issue. Is the fingerprint reader displaying as enabled in the Account/sign in section or Fingerprint recognition (Windows Hello)? Why were you prompted to turn off biometrics?