Windows crashes with a blue screen during Photoshop use
Windows crashes with a blue screen during Photoshop use
Initially, around five minutes into using Photoshop on Windows 11, my computer would bluescreen. It was linked to the latest Windows version and the newest Photoshop release. I encountered a win32kfull.sys error with code SYSTEM_SERVICE_EXCEPTION, but the Event Viewer showed no other problems. I've resolved drivers and memory issues, and both XMP settings work whether photoshop is open or closed. Performance remains consistent across old and new versions, even with the software I might have downloaded illegally. Virtual memory is both enabled and disabled. Hardware specs include an i7 11700k, GTX 3070, 32GB RAM, 3200MHz DDR4. Both Windows and Photoshop are installed on a 256GB SSD, which is five months old—shouldn't cause problems. Appreciate the read.
The processor operates at its standard settings, reaching up to 5GHz when needed. Stress tests showed no problems. I usually do nothing, but whenever I open an image and attempt to zoom or erase, it causes a BSOD. I’ll try disconnecting the internet and will update you further. Thank you!
It might be related to a setting or interference. If your iGPU is turned on, it could be causing the issue. Alternatively, driver problems elsewhere might be the cause.
Here's something interesting, if my pc ran for a long time for example hours, no issues. If it just turned on, it crashed immediately. Even if I turned it on and ran a stress test on every component for 10 minutes to heat it up. iGPU is disabled. I thought it was drivers at first, switched from the newest game-ready to the creator one, still the same...
It's actually interesting, I tried the driver verifier and got a BSOD when checking Broadcom's Bluetooth drivers, but they weren't the problem. Now I think it might be corrupt system files. I ran sfc/scannow, and some files are damaged, but Windows can't repair them.
I've simplified it, no antivirus or firewall installed. No malware detected—just crashes when I right-click.