Windows 11 logo appears on black screen.
Windows 11 logo appears on black screen.
Hello, I have Windows 11 installed on an NVMe SSD and a Linux distribution on a SATA SSD. My main use is for gaming and video editing. After restarting the system, I booted into Linux for two hours. When I tried to switch back to Windows, the screen went black and the mouse and keyboard lights stopped. I’m confident it’s not a hardware problem since everything works well on Linux and I can access all my Windows files without issues. My setup includes: Ryzen 5 4650G Pro, 12 GB RAM, 2666MHz (8+4) ADATA NVMe 128GB, PUSHKILL SATA SSD, 500GB MB Asus Prime B450m-K II, Windows 11 Custom OS (Light Weight for gaming). I’ve tried several fixes: removing the CMOS battery, booting from GRUB, changing RAM, unplugging the SSD, restarting graphics drivers with SHIFT+CTRL+WIN+B, deleting program files in Linux, adjusting display settings, and even installing ShareMouse from the official site. I suspect the issue might be related to that program or its services interfering with Windows boot. If you have any suggestions, I’d really appreciate your help. Thank you.
Join the discussions on the forums. It's suggested to create a Windows Live USB and execute Startup Repair.
The problem indicates your Windows user account is damaged. Check if the admin account is active; if not, attempt to boot into safe mode using the provided link. Once there, generate a new administrator account, restart, and log in. Transfer all documents except AppData files, then restart. If successful, restore your settings for most applications. Issues typically arise from old Windows settings located at: C:\Users\[userID]\AppData\Roaming\Microsoft. Consider using a 1TB external drive for backups and schedule regular backups to a USB drive for quick recovery.
Thank you for your message. It seems you're facing challenges with booting into recovery mode and encountering file system issues. You mentioned checking chkdsk in the installation environment and seeing RAW files on DiskPart. The advice to back up and format suggests a deeper problem. Consider backing up important data first, then explore repair options or consider reinstalling the OS if the issue persists. If problems continue, further troubleshooting may be needed.
If chkdsk encounters issues, it might indicate ransomware presence or a problem with your Windows Defender settings. Check for controlled folder access enabled. Your SSD could also be deteriorating due to its limited lifespan. Accessing BIOS allows you to review SMART status for drive health. Be cautious with BitLocker—ensure you have the correct password if restoring backups or transferring drives. Lack of a password may result in data loss.
It looks like a malware affected the system files. I gave up and reinstalled fresh Windows, which is great—I managed to back up most of the data. Thanks for your time; I truly appreciate it!