Windows 11 fails to recognize your audio device on your laptop.
Windows 11 fails to recognize your audio device on your laptop.
your hp elite book 840 g6 is now running windows 11, but your speakers and microphone aren’t connecting. the bluetooth headset is working perfectly, so the issue might be with that device or its pairing settings. check if the headset is properly connected and try using a different audio source to rule out interference.
It appears the software is listed in Device Manager. You might want to download the drivers from the HP website and install them yourself.
The sound chip isn't showing up in Device Manager, which means the device might be disconnected or disabled in your UEFI settings. Verify that the setting is turned on and share a screenshot of Device Manager if needed.
I located the solution by obtaining the drivers from the manufacturer. Thanks!