F5F Stay Refreshed Software Operating Systems Windows 10 upgrade doesn't resolve Lumia 640xL's issues.

Windows 10 upgrade doesn't resolve Lumia 640xL's issues.

Windows 10 upgrade doesn't resolve Lumia 640xL's issues.

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mcneilbot
Junior Member
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11-23-2016, 06:46 AM
#1
Hello, I own a Lumia 640xl and am attempting to upgrade from Windows 8.1 Update 2 to Windows 10 using the upgrade advisor. The warning says: "The Windows 10 upgrade isn't available for your phone right now." We're checking if your device can support Windows 10. Any thoughts on what's happening? I really want to proceed with the upgrade.
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mcneilbot
11-23-2016, 06:46 AM #1

Hello, I own a Lumia 640xl and am attempting to upgrade from Windows 8.1 Update 2 to Windows 10 using the upgrade advisor. The warning says: "The Windows 10 upgrade isn't available for your phone right now." We're checking if your device can support Windows 10. Any thoughts on what's happening? I really want to proceed with the upgrade.

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DavePlaysYT
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224
11-23-2016, 02:38 PM
#2
You can obtain the device recovery software from Microsoft. Using it along with a USB connection from your computer allows you to reset your phone and apply the latest operating system available.
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DavePlaysYT
11-23-2016, 02:38 PM #2

You can obtain the device recovery software from Microsoft. Using it along with a USB connection from your computer allows you to reset your phone and apply the latest operating system available.

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bobfree6
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40
11-23-2016, 07:07 PM
#3
The device has been reinitialized prior to this reset. Before the reset, I encountered an error code 80070002. Now it only displays the text I previously mentioned.
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bobfree6
11-23-2016, 07:07 PM #3

The device has been reinitialized prior to this reset. Before the reset, I encountered an error code 80070002. Now it only displays the text I previously mentioned.

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Wolfyyy_
Senior Member
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358
11-23-2016, 11:22 PM
#4
Even with the recovery software, the 640XL can support Win10 Mobile up to the Anniversary release. The Creators update isn't available for us since we only manage x50 models. Using this tool → click me, and it should function via USB. I tried it with an 830 instead of following the upgrade advisor.
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Wolfyyy_
11-23-2016, 11:22 PM #4

Even with the recovery software, the 640XL can support Win10 Mobile up to the Anniversary release. The Creators update isn't available for us since we only manage x50 models. Using this tool → click me, and it should function via USB. I tried it with an 830 instead of following the upgrade advisor.

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AnttoZz
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179
11-25-2016, 06:49 PM
#5
They also used the recovery option, and it confirms the operating system is current (currently running on 8.1 update 2, as mentioned earlier).
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AnttoZz
11-25-2016, 06:49 PM #5

They also used the recovery option, and it confirms the operating system is current (currently running on 8.1 update 2, as mentioned earlier).

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Flashwing006
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12-13-2016, 11:34 PM
#6
The only thoughts that come to mind are about whether the device is linked to a specific carrier like Telefonica, Pink T, or Vodafone. Some users might still face restrictions when trying to upgrade. O2 needed about a month to apply the update.
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Flashwing006
12-13-2016, 11:34 PM #6

The only thoughts that come to mind are about whether the device is linked to a specific carrier like Telefonica, Pink T, or Vodafone. Some users might still face restrictions when trying to upgrade. O2 needed about a month to apply the update.

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olaf54130
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12-15-2016, 12:18 PM
#7
It isn't a product from a specific vendor. The operating system version is 8.10.15148.160. I don’t understand what happened—this phone should have been able to upgrade to Windows 10, but they just performed a hard reset instead.
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olaf54130
12-15-2016, 12:18 PM #7

It isn't a product from a specific vendor. The operating system version is 8.10.15148.160. I don’t understand what happened—this phone should have been able to upgrade to Windows 10, but they just performed a hard reset instead.

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oOEmmaOo
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12-15-2016, 03:23 PM
#8
I found a similar update on the MS Support Forums. It seems the same version was available for my phone, just with a different release number.
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oOEmmaOo
12-15-2016, 03:23 PM #8

I found a similar update on the MS Support Forums. It seems the same version was available for my phone, just with a different release number.

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ChelseaRB
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12-17-2016, 04:14 PM
#9
From the Windows 10 Creators Update, these mobile devices will officially be supported in the Windows Insider Program: HP Elite x3 Microsoft Lumia 550, Microsoft Lumia 640/640XL, Microsoft Lumia 650, Microsoft Lumia 950/950 XL, Alcatel IDOL 4S, Alcatel OneTouch Fierce XL, and SoftBank 503LV. VAIO Phone Biz MouseComputer MADOSMA Q601 Trinity NuAns NEO are also included.
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ChelseaRB
12-17-2016, 04:14 PM #9

From the Windows 10 Creators Update, these mobile devices will officially be supported in the Windows Insider Program: HP Elite x3 Microsoft Lumia 550, Microsoft Lumia 640/640XL, Microsoft Lumia 650, Microsoft Lumia 950/950 XL, Alcatel IDOL 4S, Alcatel OneTouch Fierce XL, and SoftBank 503LV. VAIO Phone Biz MouseComputer MADOSMA Q601 Trinity NuAns NEO are also included.

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dpbigbear10
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12-17-2016, 10:08 PM
#10
I was a bit upset about the Lumia 830 not being in that list... It's a Nokia device, just like all Nokias, designed to endure... Even though the 830 is still suitable for everyday tasks at 8.1 R2, not 10. The reason? The camera software on 8.1 (still the Lumia camera) offers superior quality compared to the newer MS camera app. You can't even access the Lumia camera app anymore, despite being able to visit the store. That's a shame. On the other hand, the appearance and user experience of Win 10 Mobile feel more refined than 8.1. Plus, I can still run Here on the 8.1 version, which isn't possible with the 10. The MS follow-up app shares similar features, but I prefer the Here interface and performance.
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dpbigbear10
12-17-2016, 10:08 PM #10

I was a bit upset about the Lumia 830 not being in that list... It's a Nokia device, just like all Nokias, designed to endure... Even though the 830 is still suitable for everyday tasks at 8.1 R2, not 10. The reason? The camera software on 8.1 (still the Lumia camera) offers superior quality compared to the newer MS camera app. You can't even access the Lumia camera app anymore, despite being able to visit the store. That's a shame. On the other hand, the appearance and user experience of Win 10 Mobile feel more refined than 8.1. Plus, I can still run Here on the 8.1 version, which isn't possible with the 10. The MS follow-up app shares similar features, but I prefer the Here interface and performance.

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