Windows 10 shuts down unexpectedly—need assistance!
Windows 10 shuts down unexpectedly—need assistance!
Hello, Your Windows 10 desktop shuts down repeatedly—about 2 to 3 times daily—and never creates *.dmp files even though crash/memory dump features are turned on. The C: drive holds over 60GB of space, and the system stays on nonstop for five years with no dust inside. It only reboots during monthly updates. The Event Viewer records a reboot without a clean shutdown, suggesting the system may have stopped responding, crashed, or lost power unexpectedly. I haven’t installed any software, updates, or drivers in the past week, and the issue began three days ago. Could you help me understand what’s going on? TIA
Have you seen any of these restarts happen? Was it a normal Windows restart or did it end with a black screen followed by a BIOS splash? This might point to a failing power supply unit. Considering how you've used the computer over the past five years, it's possible. Do you have backup hardware parts you could replace for testing?
If you're looking at that support page, it seems you might be facing challenges right now. The last known support was for Windows 8 Pro 64-bit. You mentioned not doing any updates, but did Windows 10 apply automatically? Also, are your hard drives using MBR or GPT format? Do you have Secure Boot and Fast Boot enabled? I'm asking these because three of your computers won't run Windows 10 unless they're in MBR or legacy boot mode with Fast Boot and Secure Boot disabled. You can still use GPT drives, but the oldest system is a Gigabyte board for AM3+ sockets, while the newer ones are Asus B450 boards with Ryzen 5 chips. Your AM3+ will likely only support Windows 10 version 2004, and the two Ryzen models still get updates.