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Windows 10: IRQL_NOT_LESS_OR_EQUAL error

Windows 10: IRQL_NOT_LESS_OR_EQUAL error

U
Unmigrate
Senior Member
644
06-18-2016, 10:20 PM
#1
Hello, often my PC displays a blue screen which is especially annoying when the system (except the graphics card) is brand new (~ one year old). The last three times I captured a photo of the error code, I found it linked to driver or hardware issues. I downloaded the diagnostic tool WinDbg to examine the Minidump file and received this report: Microsoft ® Windows Debugger Version 10.0.25200.1003 AMD64 Copyright © Microsoft Corporation. All rights reserved. Loading Dump File [C:\Windows\Minidump\112922-9796-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: srv* Executable search path is: Windows 10 Kernel Version 19041 MP (32 procs) Free x64 Product: WinNT, suite: TerminalServer SingleUserTS Edition build lab: 19041.1.amd64fre.vb_release.191206-1406 Machine Name: Kernel base = 0xfffff8020fa000 Unpacked module list: 0xfffff8021062a2b0 Debug session time: Tue Nov 29 16:16:20.812 2022 (UTC +1:00) System uptime: 0 days 7:18:38.424 Loading Kernel Symbols ... Loading User Symbols Loading unloaded module list ... For analysis of this file, run !analyze -v nt!KeBugCheckEx: ... The stack trace shows a critical IRQL_NOT_LESS_OR_EQUAL error. This usually means drivers accessed invalid memory addresses at an interrupt level. If a kernel debugger is available, obtain the stack trace. Arguments: IRQL, memory address, etc. Debugging details include CPU usage, memory peaks, and timestamps. Bugcheck code references point to a specific address and flags. This suggests the crash originated from Razer Synapse Service (Process.exe). Please confirm if this matches your experience. Thanks, Max
U
Unmigrate
06-18-2016, 10:20 PM #1

Hello, often my PC displays a blue screen which is especially annoying when the system (except the graphics card) is brand new (~ one year old). The last three times I captured a photo of the error code, I found it linked to driver or hardware issues. I downloaded the diagnostic tool WinDbg to examine the Minidump file and received this report: Microsoft ® Windows Debugger Version 10.0.25200.1003 AMD64 Copyright © Microsoft Corporation. All rights reserved. Loading Dump File [C:\Windows\Minidump\112922-9796-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: srv* Executable search path is: Windows 10 Kernel Version 19041 MP (32 procs) Free x64 Product: WinNT, suite: TerminalServer SingleUserTS Edition build lab: 19041.1.amd64fre.vb_release.191206-1406 Machine Name: Kernel base = 0xfffff8020fa000 Unpacked module list: 0xfffff8021062a2b0 Debug session time: Tue Nov 29 16:16:20.812 2022 (UTC +1:00) System uptime: 0 days 7:18:38.424 Loading Kernel Symbols ... Loading User Symbols Loading unloaded module list ... For analysis of this file, run !analyze -v nt!KeBugCheckEx: ... The stack trace shows a critical IRQL_NOT_LESS_OR_EQUAL error. This usually means drivers accessed invalid memory addresses at an interrupt level. If a kernel debugger is available, obtain the stack trace. Arguments: IRQL, memory address, etc. Debugging details include CPU usage, memory peaks, and timestamps. Bugcheck code references point to a specific address and flags. This suggests the crash originated from Razer Synapse Service (Process.exe). Please confirm if this matches your experience. Thanks, Max

O
oHits
Member
176
06-19-2016, 03:15 AM
#2
Remove your razer software and observe the outcome. Wouldn’t be the first time it encounters a conflict and behaves this way?
O
oHits
06-19-2016, 03:15 AM #2

Remove your razer software and observe the outcome. Wouldn’t be the first time it encounters a conflict and behaves this way?

N
nc432
Member
186
06-19-2016, 08:16 PM
#3
I'll give it a shot. Those blue screens appear roughly every 2 or 3 weeks (I can't recall exactly), so I won't have the answer for a long time.
N
nc432
06-19-2016, 08:16 PM #3

I'll give it a shot. Those blue screens appear roughly every 2 or 3 weeks (I can't recall exactly), so I won't have the answer for a long time.