Win11 experiences freezing while playing videos, but no BSOD occurs.
Win11 experiences freezing while playing videos, but no BSOD occurs.
My PC:
CPU 13900K (not overclocked at all, considered undervolting it at one point but never got around to do it.)
128 GB DDR5 6000 (running at 5600, custom xmp but was super stable when I memtested it)
RTX 4090
RTX A6000
I've been running this PC hard for over a year (anything from gaming to AI, often sustained loads) without any issues. Last week or so I've been getting freezes specifically during video playback. Fairly randomly (sometimes fine for a couple of hours, sometimes it goes wrong after couple of minutes, but it's a daily occurrence.)
Most of the time, the video starts to ' buffer' (even though internet is fine and doesnt matter if I set source to 4k or 144p and it looks like the downloaded bar has plenty left to show) and all input freezes, audio sometimes keeps playing fine but nothing else works. PC completely unresponsive but no bsod or anything to see what went wrong. Reset button is the only thing to get out of it. Re-seating USB devices or anything doesn't make the system respond.
Sometimes it starts buffering and I can sort of save it by closing browser quickly (PS, happens using any browser, tested librewolf, edge and chrome) and restarting it. But obviously only works when my keyboard/mouse don't stop working.
100% of the freezes happened specifically during video playback (youtube, netflix, prime, etc.) I never have any issues when training AI or playing games or whatever else.
Am I one of the unfortunate owners of a burnt intel CPU or is there still something I can do to trouble shoot this?
Video playback isn't tied to the CPU, so it doesn't seem connected. I'll look into the event viewer for more information.
the cpu performs well at invoking a bugcheck when an issue exists.
the gpu does not. i recommend updating all the gpu drivers (including the cpu gpu driver).
then disable any hd sound sources that lack a connected speaker.
i've also noticed the usb subsystem generating numerous error messages, leading to video subsystem timeouts.
this often happens when third-party drivers are used for aio system coolers. sometimes with applecharger usb drivers.
PSU: make, model, wattage, age, condition (original to build, new, refurbished, used)?
Disk drive(s): make, model, capacity, how full?
Event Viewer might be useful. But begin with Reliability History/Monitor – it’s more user-friendly and the timeline view could show trends.
You can also try Task Manager and Performance Monitor to check system performance. Use both tools at a time, but stick to one at a time.
Identify what shifts when issues start.
PSU: stay calm! Direct Power 12 Platinum 1500W (7 months)
OS running on a SAMSUNG 990 PRO 4 TB SSD (1 year)
Two additional 1gb Samsung 980 Pro in RAID0 as secondary storage (about 3 years old, from previous PC)
Both drives are roughly half full
Turning hardware acceleration on or off didn't resolve the problem. Testing is challenging because everything sometimes functions perfectly for a short time, which makes it difficult to reproduce the issue. I'm currently opening a few tabs on YouTube while trying to troubleshoot.
I have the latest drivers for the GPU, but I'll attempt an older version since that was one of the fixes before problems began. I also installed the CUDA toolkit 12.4 at some point before issues started.
The conditions for employing RAID 0 are outlined clearly.
Ensure you power down the system, disconnect it from power, and open the enclosure. Remove any dust or debris. Check that all components—connections, cards, RAM, jumpers, and the case—are securely positioned. Use a strong flashlight to look for damage such as exposed wires, melting, discoloration, bent or broken wires, loose screws, cracks, corrosion, liquid traces, swollen parts, or scratches. Confirm that all critical data has been duplicated onto at least two separate locations outside the main system. Verify these backups are both recoverable and readable.