Why am I losing packets when I try to talk? What's wrong with my voice chat on this phone?
Why am I losing packets when I try to talk? What's wrong with my voice chat on this phone?
I have an Asus motherboard called the Prime X670e-pro with a specific BIOS version. My CPU is a Ryzen 9 7900x, and I also have a new hard drive from Crucial that I really like. Even though my internet provider (VZ FIOS) has been slow for years, this new PC feels way too fast to be right. So today, I decided to install the Crucial M.2 drive because it's the newest one they made. After setting everything up and logging into Discord to chat with friends, something weird happened. While playing a game or trying to talk on voice chat, my computer started acting really slow and lagging way too much. It feels like everything is stuck in 1997 compared to now. I tested this by running many network tests to see if the games were sending data correctly, but even after checking my task manager, it didn't look saturated. I can't figure out why nothing is working right now and I want to quit, so I took everything out of my computer including that new drive. But then I put back the old WD_BLACK SN850 hard drive because I wanted to try again and fix things properly without any damage or confusion. After reinstalling Windows two different times (on both 10 and 11), it still didn't work! Even though all my drivers, updates, and settings were checked and fixed, the problem is still there. I've been trying for more than a day to make this work but am completely stuck with no good ideas. My main question is why does my network card seem broken even though I am 100% sure I didn't break it when installing the M.2 drive years ago? If you have any tips on how to fix this without just giving me an RMA, please tell me so I can get back to playing Diablo 4!
Try making the MTU size bigger in your router. What kind of connection do you have? How are you checking for packet loss? Did you use tracert? If packet loss happens on the first hop, then your network settings (like NIC or modem) might be the problem. If it shows up after two hops or more, that's not a house issue but rather something wrong with your internet provider and they need to fix it.
I had trouble with the built-in 2.5Gbps Realtek network card on my Asus X670-P WiFi board when plugged into my 10Gbps Netgear switch. I tried downloading many driver updates from the Realtek website, but nothing helped. The internet stopped working completely while moving gigabytes of data between computers. I took out the built-in 2.5Gbps Realtek card and put in an Asus XG-C100C 10Gbps PCI-e x4 card instead. Even though I know my 10GbE switch isn't perfect for modern chips, there are no firmware updates to fix it. That means I'd need to buy a new switch anyway. If you have a spare 1Gbps network card that fits into the PCIe slot on your motherboard, try plugging it in first. To make things work right now, I used an old dual-port 1Gbps Intel server NIC which worked perfectly. Surprisingly, an external 2.5Gbps Realtek USB3 adapter also worked great. Maybe these older cards were compatible with my four-year-old 10GbE switch. A lot of people have problems with on-board Intel and Realtek 2.5Gbps network chips installed in today's motherboards. If you can afford a drop in speed to 1Gbps, try fitting a high-quality NIC. It might just fix your system.
I wonder why it worked without any problems before now? Maybe I just got lucky with some strange driver combination that I accidentally lost when I reinstalled Windows? I'm tempted to buy another motherboard and test if that works. But I don't know, I feel so confused. I could install a PCI NIC but I would run into space issues and would have to take out my sound card because I really love it... hmmmm I don't have any lying around now. What would be your suggestion for a good quality one? I'll spend more money for a high-quality option instead of cutting corners!
I understand that your computer might have empty slots for a graphics card and you don't want to take out your sound card. Are there still any free spots in the rest of your setup? If not, maybe try using a USB 3 network adapter (dongle). I own a few small dongles for laptops that don't have an Ethernet port. Some work at 1 Gigabit speed, others are faster at 2.5 Gigabit. I think brand names are safer than cheap no-name stuff; for example, I use a HP dongle on my laptop but it works just as well with a cheaper 2.5GbE one that costs about £20 or $25. I will go through all the dongles I have and share details later today. What speed do you need from your network connection (1, 2.5, 5, or 10 Gigabit) and does low latency matter? If yes and getting a reliable internet connection is more important than keeping your sound card working, did you think about buying an external USB DAC for music playback? Is the Ethernet cable plugged straight into my broadband router, or into a separate network switch like mine? As I said before, my 8-port 10GbE Netgear switch has some known problems with certain network cards, but I don't want to throw it away because it cost more than £300 or $350.
I just plugged in a 2.5GbE USB3 Ethernet adapter (from ProSafe) onto my Asus X670-P WiFi motherboard while using Windows 10 Professional 64-bit. It took some time to set up because Windows didn't know how to recognize it as an Ethernet card right away. Instead, when I first plugged it in, the dongle showed up like a CD drive with a folder full of drivers. In my situation, there are drivers for Windows 7, 8, and 10 showing up because the adapter was bought three years ago. Before adding any external USB gadget, I suggest turning off the built-in internal 2.5GbE Realtek LAN card in the Asus BIOS under 'Advanced/Onboard Devices Configuration'. Then, go to Control Panel and uninstall the driver for that disabled (internal) Realtek Network Adapter so you don't get mixed up with a brand new external adapter. If I remember correctly right now, you only have one chance to open that CD drive folder, so copy those drivers before trying anything else just in case you need them later. Once you installed the Windows 10 drivers, the dongle shows up in the Network Adapters list on Control Panel with a Device ID of 'USB\VID_0BDA&PID_8156&REV3000', which tells us it uses a Realtek RTL8156 chip. I don't understand why this external adapter works better than the one built right into my Asus motherboard, though. The internal chip might be something else entirely, like an RTL8152 or an RTL8153. No matter where you live in the world, if you bought your ProSafe adapter from CPC/Farnell, here is their website link: https://cpc.farnell.com/c/computer-offic...sults=true Prosafe changed the shape of their USB 3.0 adapter PSG90932 with a Type A plug from a 'rounded end' to a 'square end'. My USB Type A dongle looks just like a Type C dongle PSG91498 except for the connector part. If you can't buy it from CPC/Farnell, try Amazon or eBay or go talk to your local seller. A USB adapter is much cheaper than buying a new motherboard and you still have your sound card. The only downside could be that latency might be slightly higher with a USB Ethernet dongle compared to an internal/PCI-e bus adapter. For £25/$30 it's worth trying it out.
I note that your X670-E Pro has only two full length PCIe slots to allow a fourth M.2 drive, whereas my cheaper X670-P WiFi has three full length slots, albeit with reduced support (x4) on the two slots furthest away from the CPU. As a result, I'm able to run an LSI SAS controller in the second slot (in x4 mode, not x8) and an Asus XG-C100C 10GbE NIC in the third slot. My PCIex1 slot is covered by the GPU and there's no room for an extender card. If you're prepared to temporarily sacrifice your audio card, you could try an Intel server NIC featuring the i350AM4 or similar chipset. I pulled an old HP 361T dual-port 1000Base-Tx card from one of my ML350P servers and it worked perfectly as a replacement for the troublesome 2.5GbE chipset on the Asus motherboard. Shortly after, I purchased another XG-C100C and removed the 361T. The 361T (with Intel i350AM4 chipset) was by far the most stable NIC in my X670-P WiFi with my Netgear XS508M 10GbE switch. The 361T or similar can be purchased second-hand for around £25/$30. You don't need a dual-port card for the test, but I do recommend using a tried-and-trusted 1000Base-Tx server chipset and not one of the cheapo 2.5GbE Realtek or Intel chipsets which are causing so much grief. A quick search on Intel/Realtek 2.5GbE motherboard chipsets reveals a large number of complaints. Long-standing 1GbE and 10GbE systems seem far more stable than modern low-cost 2.5 and 5.0GbE implementations.
Maybe an extra USB stick can fix the problems inside the motherboard. You could choose to swap out the sound card for another chip or just get rid of the whole board. I think putting a good PCIe NIC with a big fan on it will stop it from getting too hot. I put fans on hard drive controllers in regular computers that don't have strong air cooling like servers, and my old AMD 955 system has worked fine for years using this USB trick. But the chipsets on my new Asus board are causing headaches right away.
I just followed the advice from this one guy who recommended downloading the game on his own computer. That was my mistake because I didn't read that first. It broke my Windows install, so now it won't start up. I had to reinstall and follow your steps again, but things are still broken. It's really sad how that happened! So I tried checking a different PC I have, and the game still shows packet loss on Steam. I even checked my PS5 and the problem is there too. SOOOOOOOOOOO it looks like something in my internet provider (ISP) went wrong instead of just my computer. Sad part? The issue isn't really fixed anywhere else on my network if someone uses about 300 to 400 Mbps while others are using less. I called FiOS and they just ran a speed test and said everything is fine, but none of them understand what packet loss actually means or how it affects games. They won't listen to me even though everyone says their speeds are great! Thanks to all the people who helped out before with good advice. Now I have to figure out what exactly to do next.