WHEA - BUGCHECK 124 ?
WHEA - BUGCHECK 124 ?
Hello. I’m experiencing unexpected crashes on my PC. It only occurs during EVE Online or when using Chrome and Office programs, but not when playing other games such as Baldur's Gate 3. Consistent performance.
HP OMEN 30L Desktop GT13-1xxx
BIOS: F.18 (type: UEFI)
Processor: AMD Ryzen 7 5800X 8-Core Processor
NVIDIA GeForce RTX 3060 Ti 16GB
Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
DirectX Version: DirectX 12
Memtest detected no errors.
System checks started: scan in progress. This will take a while.
Verification phase complete – 100% verified.
Windows Resource Protection found no integrity issues.
Latest minidump available here: https://drive.google.com/file/d/17-2XLb_...sp=sharing
Any assistance would be greatly appreciated.
You can upload the *.dmp file so we can review it together. See the following steps:
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www.elevenforum.com
You've had three 0x124 BSODs, they are an uncorrectable hardware failures, a 0x20001 BSOD, a hypervisor error, and a 0x9F BSOD, a power transition failure. Taken together these suggest that some hardware device is misbehaving. The key dump is the 0x9F because that dump is specific to a device. The 0x124 and 0x20001 dumps don't allow us to identify the device.
You can see from the dump triage analysis that it's a power transition problem for a PnP device...
Code:
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffcc89a78dc040, The thread currently holding on to the Pnp lock.
Arg4: ffffe302db45f7c0, nt!TRIAGE_9F_PNP on Win7 and higher
Later in the dump we can see the HardwareId VEN and DEV identifiers that identify the actual device involved....
Code:
HARDWARE_ID: PCI\VEN_10EC&DEV_C822&SUBSYS_85F7103C&REV_00
If you
look up those identifiers
you'll see they are for your Realtek RTL8822CE 802.11ac PCIe Wireless Network Adapter.
The two Realtek drivers you have installed are getting a little old now...
Code:
2: kd> lmDvmrt640x64
Browse full module list
start end module name
fffff801`9ec20000 fffff801`9ed38000 rt640x64 (deferred)
Image path: rt640x64.sys
Image name: rt640x64.sys
Browse all global symbols functions data
Timestamp: Tue May 11 06:30:41 2021 (6099FA61)
CheckSum: 00124B0E
ImageSize: 00118000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Information from resource tables:
2: kd> lmDvmrtf64x64
Browse full module list
start end module name
fffff801`86bd0000 fffff801`86be2000 rtf64x64 (deferred)
Image path: rtf64x64.sys
Image name: rtf64x64.sys
Browse all global symbols functions data
Timestamp: Wed Jul 27 14:07:59 2022 (62E11C8F)
CheckSum: 0001307A
ImageSize: 00012000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Information from resource tables:
I would look for an update for the PCIe WiFi card driver on the HP website. It may also be worth popping the PCIe card out and reseating it fully. If it has an external Bluetooth power cable then ensure that it's fully home at both ends.
Wow, thank you for spending the time! I'll check those drivers out. Unfortunately, there isn't a physical card available to re-seat.