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What might be causing a brand new Lenovo PC to fail to print with a 1 HP printer?

What might be causing a brand new Lenovo PC to fail to print with a 1 HP printer?

X
xXCoolIceBoyXx
Member
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215
11-27-2021, 06:34 AM
#1
Hi,
The configuration includes a modest team of five computers—two running Windows 10 and two with Windows 11—all from the Lenovo brand, connected to three shared network printers. All devices are able to print to every printer without issues.

The affected machine is an older Windows 10 system that has been upgraded to a new Lenovo ThinkCentre running Windows 11. It was originally set up with Windows 11.

This particular printer supports printing to two of the network printers but not the HP LaserJet P3015 model. I added the printer using its IP address and selected the driver from the prompt, which worked fine until attempting a test print in the Printer setup dialog caused the Print Queue to fill, pause for a moment, then return to idle without any output. Printing through any application doesn’t produce results.

I’ve tried a temporary fix by sharing the printer on another network device, but I need a permanent solution so each computer can still print to any available printer as it has been before.

Could you help me identify the issue? I’ve already tried troubleshooting steps, but no clear guidance was provided.
If necessary, I’m open to replacing the PC and reinstalling Windows 11 (do you have a source for that?).

Thanks.
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X
xXCoolIceBoyXx
11-27-2021, 06:34 AM #1

Hi,
The configuration includes a modest team of five computers—two running Windows 10 and two with Windows 11—all from the Lenovo brand, connected to three shared network printers. All devices are able to print to every printer without issues.

The affected machine is an older Windows 10 system that has been upgraded to a new Lenovo ThinkCentre running Windows 11. It was originally set up with Windows 11.

This particular printer supports printing to two of the network printers but not the HP LaserJet P3015 model. I added the printer using its IP address and selected the driver from the prompt, which worked fine until attempting a test print in the Printer setup dialog caused the Print Queue to fill, pause for a moment, then return to idle without any output. Printing through any application doesn’t produce results.

I’ve tried a temporary fix by sharing the printer on another network device, but I need a permanent solution so each computer can still print to any available printer as it has been before.

Could you help me identify the issue? I’ve already tried troubleshooting steps, but no clear guidance was provided.
If necessary, I’m open to replacing the PC and reinstalling Windows 11 (do you have a source for that?).

Thanks.

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R
RaisedFist99
Junior Member
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31
12-13-2021, 09:17 AM
#2
I reviewed the event viewer and noted the following:
Application name showing faults: printfilterpipelinesvc.exe, version 10.0.22621.2506, timestamp 0x911809fa.
Module name with faults: ntdll.dll, version 10.0.22621.4541, timestamp 0xe7035eba.
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RaisedFist99
12-13-2021, 09:17 AM #2

I reviewed the event viewer and noted the following:
Application name showing faults: printfilterpipelinesvc.exe, version 10.0.22621.2506, timestamp 0x911809fa.
Module name with faults: ntdll.dll, version 10.0.22621.4541, timestamp 0xe7035eba.

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RocFab610
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54
12-13-2021, 05:08 PM
#3
Consider installing the specific HP P3015 driver for Lenovo.
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RocFab610
12-13-2021, 05:08 PM #3

Consider installing the specific HP P3015 driver for Lenovo.

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Valtorm
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131
12-15-2021, 05:41 AM
#4
I discovered the following information. I had to reinstall the OS, and as @ubuysa advised, use the driver from the provided link. The standard Windows driver isn't compatible; you must switch to the v7.3 version.
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Valtorm
12-15-2021, 05:41 AM #4

I discovered the following information. I had to reinstall the OS, and as @ubuysa advised, use the driver from the provided link. The standard Windows driver isn't compatible; you must switch to the v7.3 version.

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