F5F Stay Refreshed Hardware Desktop What leads to both displays turning black with no other solution but shutting down and restarting?

What leads to both displays turning black with no other solution but shutting down and restarting?

What leads to both displays turning black with no other solution but shutting down and restarting?

C
cowcow4321
Senior Member
623
12-06-2021, 11:11 AM
#1
I'm having an issue where once or twice a day, both monitors go black (there still powered up but no signal from the PC). The graphics card is still active (it hasn't gone into a power saving mode). I've not found a cause or how to recover from this other than powering it off then back on. I don't believe that this is temperature related as the case typically isn't warm. Windows 11 is fully patched and I'm running the latest MSI BIOS.
Hardware context:
Motherboard: MSI MEG Z690 UNIFY
CPU: Intel Core i9 12900K
RAM: 64MB of Kingston Fury DIMMs
Boot drive: Western Digital Black NVMe Gen4 SSD 1TB
Graphics card: MSI Gaming Radeon RX 6800
Dual monitors: ASUS ROG Swift 360Hz PG259QN 24”
Power supply: Corsair RM850x Power Supply
Any suggestions on where to start to look for evidence on what's causing this daily problem?
C
cowcow4321
12-06-2021, 11:11 AM #1

I'm having an issue where once or twice a day, both monitors go black (there still powered up but no signal from the PC). The graphics card is still active (it hasn't gone into a power saving mode). I've not found a cause or how to recover from this other than powering it off then back on. I don't believe that this is temperature related as the case typically isn't warm. Windows 11 is fully patched and I'm running the latest MSI BIOS.
Hardware context:
Motherboard: MSI MEG Z690 UNIFY
CPU: Intel Core i9 12900K
RAM: 64MB of Kingston Fury DIMMs
Boot drive: Western Digital Black NVMe Gen4 SSD 1TB
Graphics card: MSI Gaming Radeon RX 6800
Dual monitors: ASUS ROG Swift 360Hz PG259QN 24”
Power supply: Corsair RM850x Power Supply
Any suggestions on where to start to look for evidence on what's causing this daily problem?

K
kidnasty01
Member
62
12-06-2021, 01:01 PM
#2
These kinds of problems usually involve heat or power concerns. It might also indicate a malfunctioning GPU.
What is the age of your PSU?
Have you taken out the GPU and relied solely on the built-in video to check the rest of the system?
Are you adjusting any settings?
K
kidnasty01
12-06-2021, 01:01 PM #2

These kinds of problems usually involve heat or power concerns. It might also indicate a malfunctioning GPU.
What is the age of your PSU?
Have you taken out the GPU and relied solely on the built-in video to check the rest of the system?
Are you adjusting any settings?

H
Haamuh
Member
107
12-09-2021, 01:52 AM
#3
The whole system was constructed in February 2023.
No. I believe the integrated video only provides one output, which would prevent troubleshooting both monitors simultaneously.
H
Haamuh
12-09-2021, 01:52 AM #3

The whole system was constructed in February 2023.
No. I believe the integrated video only provides one output, which would prevent troubleshooting both monitors simultaneously.

W
WABuckeye
Junior Member
23
12-09-2021, 03:25 AM
#4
Hope you're successful with the fix
W
WABuckeye
12-09-2021, 03:25 AM #4

Hope you're successful with the fix

X
XxkhaliedksaxX
Junior Member
45
12-11-2021, 08:10 PM
#5
🙏
X
XxkhaliedksaxX
12-11-2021, 08:10 PM #5

🙏

I
Infamousy
Member
207
12-12-2021, 03:46 AM
#6
Could you confirm if there is another GPU available for testing purposes?
I
Infamousy
12-12-2021, 03:46 AM #6

Could you confirm if there is another GPU available for testing purposes?

F
Fryboy11
Member
55
12-12-2021, 04:48 AM
#7
No, I don't.
F
Fryboy11
12-12-2021, 04:48 AM #7

No, I don't.