What is causing your computer to restart all by itself?
What is causing your computer to restart all by itself?
I have been getting random reboots without notice. Sometimes I get several in a row, but sometimes it takes hours or even days for one to happen. These crashes can happen when the computer is just sitting idle or while playing games. The temperatures are fine; nothing hotter than 40c on the CPU or GPU, and about 60c on the cooling fans. I did a full reinstall of Windows 11 and that seemed to solve the problem for now. But it came back again recently. I only use specific software like GPU Tweak 3. XMP is turned on in my BIOS, and there is fan control there too. There was an error about event 12/11/2023 at 12:02 PM, but the crash info just said "None." The error came from my AMI Bios version 2.21.1278 released in July 2022. All the parts I bought and put together were made in July 2022, including this motherboard, CPU, RAM, hard drive, graphics card, power supply, and everything else.
Hey, please send over the specs to your computer here instead. If those numbers change later, that thread and all our advice will be useless now. Sometimes things just crash randomly because of overheating or a bad power supply. You might not know where you got the software from, what version the BIOS has, how old your charger is, or if you're using enough cooling for your processor.
Asus ROG Strix Z590-E Gaming Wifi MB Intel Core i9-11900k 5.3 GHz CPU (liquid cooled) Corsair Vengeance RGB 64GB DDR3600 Samsung 980 Pro 500GB SSD (OS and Utilities) Asus Strix RTX 3060 GPU EVGA Supernova 1300w G+ 80+ PSU Updated
Here are a few options, all in simple words and keeping the original meaning:
Are there any tiny crash logs in the folder C:\Windows\Minidump? Upload any you find. Are there any dump files anywhere under C:\Windows\LiveKenrelReports? Upload any with a time when it happened. Please also export and upload your System and Application logs... Open the Event Viewer by typing eventvwr into the Run box. Find the Windows Logs folder in the left side and click the arrow to see more options. Right-click on the Application entry and choose Save all events as... Pick any place you want and name the file 'Application' (it will add an .evtx suffix). Right-click on the System entry and choose Save all events as... Pick any place you want and name the file 'System' (it will add an .evtx suffix). Send Application.evtx and System.evtx to a cloud service. Make sure the files are public so we can download them without needing to sign in.
Microsoft's cloud storage service called OneDrive (or 1drv.ms) is available for everyone to use.
All your reboots are related to either the graphics card or the graphics driver. The minidumps are different, some are VIDEO_TDR_FAILURE bugchecks, indicating a graphics hang that the Windows Timeout Detection and Recovery feature (TDR) was not able to recover, and some are SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M bugchecks caused by the graphics driver (nvlddmkm.sys) fouling up a memory pointer. This error can be clearly seen in the context record in dumps... Code: CONTEXT: fffffa0b5eefd1e0 -- (.cxr 0xfffffa0b5eefd1e0) rax=0000000000000000 rbx=0000000000000000 rcx=fffffa0b5eefdb00 rdx=00000000000000e6 rsi=ffffaa8f67ad1000 rdi=0000000000000000 rip=fffff8057e854afa rsp=fffffa0b5eefdc00 rbp=fffffa0b5eefdd00 r8=ffffe603977de1aa r9=0000000000000022 r10=00000000ffffffff r11=0000000000010490 r12=fffffa0b5eefde78 r13=fffffa0b5eefded0 r14=0000000004000000 r15=0000000000001100 iopl=0 nv up ei pl zr na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050246 nvlddmkm+0x1044afa: fffff805`7e854afa 4c89b7b8000000 mov qword ptr [rdi+0B8h],r14 ds:002b:00000000`000000b8=???????????????? Resetting default scope At the bottom there you can see the nvlddmkm.sys driver referencing memory via the RDI register that doesn't exist (note the ????????????????) because the RDI register is all zeros. This is either an error in the driver code or a problem with the graphics card itself. For all but one of your dumps (including the live kernel dumps) your graphics driver was dated 9th Nov 2023, but I can see in one of the later live kernel dumps that it' was updated to the 6th Dec 2023 version. If you're getting BSOD on two different driver versions then you should probably suspect the graphics card. I would initiall pop the RTX3060 out and reset it properly, also check any external power cable - at both ends. You could also remove the RTX3060 and run on the Intel iGPU for a while - just to check whether or not it BSODs without the RTX3060.
I thought it might be a graphics problem. I put the card back in and checked the cable. Wishing luck on this one. If the driver update from today doesn't fix it, then I know the card is to blame. Then I'll see if I can get a repair cheaper than buying new hardware. At least now I know what's going wrong. Thanks for your help and patience! Merry Christmas!