Was der Verkäufer auf Ebay den Motherboard zerstört? Standoff-Probleme auftreten.
Was der Verkäufer auf Ebay den Motherboard zerstört? Standoff-Probleme auftreten.
I've been using this motherboard for two years before deciding to sell it. I thought upgrading was a good idea, so I listed it on eBay. They said the board was in excellent shape when they arrived. An email came back with a problem: one of the M.2 Heatsinks had bent pins and a standoff was broken. They claimed they fixed it and showed a photo of the damaged part. I’ve only removed the heatsink a couple of times—once for installing and once for taking it out—and I’m confident in handling those screws. My concern is whether this buyer intentionally damaged the board and tried to cover up the issue, or if something went wrong during shipping despite its good condition. I suspect they might have removed the standoff without fully unscrewing it, causing the damage. For my reply, I’m wondering if there’s a simple solution. It sounds like replacing the standoff would be the easiest fix, given how straightforward it is. I’ve attached pictures of the board and the damage for reference.
I understood what was expected. There are no returns listed, and I have photos attached that match my own. Since I work in shipping and logistics, I’m confident in the quality of my packaging. I’m aiming to resolve this before it becomes a user issue or a USPS problem. I already sold it at a discount, so I’ll do my best not to let them win this. Appreciate the feedback!
They probably removed it themselves without noticing the screw was present. "Standoffs" frequently come off the chassis because they’re tighter against the screw than the standoff to chassis. If the motherboard had a standoff fastened and it failed, it’s likely the PCB wasn’t harmed. They might have used identical standoffs they use for the M2, so simply reinserting it should work. It’s worth noting that the M2s don’t require the armor plate, and you can purchase M2s with their own heatsinks (like WD_BLACK), which suggests the motherboard remains functional.