Warranty and Customer Support Information for MSI
Warranty and Customer Support Information for MSI
I’d love to help with what you’re going through. It sounds really frustrating. The supervisor isn’t responding at all and seems uninterested in communicating. He told me to stop calling and to wait, but when I asked for a timeline he said there wasn’t one because the service center won’t get back to him. I’m feeling confused and upset, especially since I’ve never had something like this before. I need someone to guide me through an alternative solution.
He likely handles many returned boards. Now you’ve upset him, and companies won’t send a new one until the old one is returned first. Just send the board and wait, or post it and use it. That’s essentially all your choices.
I was unaware these email exchanges were considered proper procedures. I've relied on MSI for years without encountering such issues before. It's surprising this is treated as acceptable customer support. I sincerely wish others avoid facing the same situation with MSI.
The messages you sent seem respectful and considerate. It’s hard to tell the problem since we don’t have a recorded conversation. Still, MSI doesn’t believe you dropped the board, so you should check both sides. You might reach out to the person directly, resolve the issue, and let them know the board is coming. And hold on.