Various BSODs ?
Various BSODs ?
Seeking guidance, I’m feeling quite uncertain.
To give background, my brother experienced BSOD issues three months ago on his computer.
Original specifications included: Ryzen 3600, Gigabyte Aorus Elite x570, Nvidia 1070, 32gb Corsair Vengeance 3600mhz, Samsung Evo Pro SSD, Windows 10 OS.
BSOD codes recorded were: APC_INDEX_MISMATCH, IRQL_GT_ZERO_AT_SYSTEM_SERVICE, IRQL_NOT_LESS_OR_EQUAL, DPC_WATCHDOG_VIOLATION, SYSTEM_SERVICE_EXCEPTION.
Actions taken: drivers updated, hard drive tested, RAM checked, GPU replaced with a 7700XT (some issues already present), then a fresh Windows 11 install. This brought about four weeks without further problems. However, since nothing new was installed afterward, the APC_INDEX_MISMATCH BSOD started appearing again daily.
Any suggestions?
Here you can follow option one from the provided link.
Then proceed with the next steps described below:
Small memory dumps - Windows should generate a small memory dump during a BSOD and save it as a mini-dump in C:\Windows\Minidump after the next crash.
Launch Windows File Explorer
Go to C:\Windows\Minidump
Transfer the generated mini-dump files to your Desktop
Avoid using Winzip; use Windows’ built-in feature instead
Select the files on your Desktop, right-click and choose 'Send to' – Compressed (zipped) folder
Upload the resulting zip file to the cloud (OneDrive, Dropbox, etc.)
Share the link to the uploaded file so we can review it together.
If the system recovered from a clean install onto 11, it might indicate a hardware issue.
Do you have the most recent BIOS installed on your motherboard?
Is there a USB Wi-Fi adapter connected? This could point to a single driver problem causing repeated BSODs.
What type of power supply are you using?
How did you test the RAM?
Consider running memtest86 on each RAM stick individually, performing up to four passes. Aim for zero errors; any higher count may be linked to the BSOD cause.
Replace or remove RAM sticks with error codes. The Memtest USB is designed to run without needing Windows.
When you reinstall Windows for troubleshooting, it's crucial to halt once all updates and drivers are installed. You must carefully test and put the system under stress in that clean state to confirm whether the issue lies with hardware or software. If, as many users do, you proceed with a full reinstall and then repeat the process by reinstalling third-party applications, services, and drivers, you risk repeating the same problem. This could very well be what you've done.
It turns out the dumps were automatically configured for Windows 11, so I've shared them here - Google Drive.
The newest dump isn't moving as expected. It refuses my brother's access to open, copy or relocate it. No clear reason known.
2. BIOS has been updated to the latest version already.
3. Only mouse, keyboard and microphone are functional; the mic tested without issues but still caused BSODs.
4. PSU model is Seasonic 750PX Focus Platinum.
5. He ran Memtest86 last night and achieved a solid green [PASS] with no errors on any drive—100% pass rate.
Additional notes:
Since Windows 11 installation, he hasn't added any software except two games, though crashes occurred before installation. Mostly spends time watching Twitch, YouTube etc.
The biggest oddity for me has been the unusually high temperatures on his 3600 CPU, RAM and SSD (all close together) compared to my setup, even though builds are identical.
His 3600 reached 74.8°C while streaming YouTube, peaked at 94°C during Memtest (average 78°C). His SSD stayed around 60°C and RAM around 56°C.
In contrast, my older 3600 would have run cooler—around 40°C on the same cooler, board and configuration. I upgraded to a 5800X3D, which generates more heat; yet his identical RAM is at 42°C and SSD at 44°C next to it. It’s unclear if this difference matters.
It seems we might extract more value from this situation than anticipated.
Good morning, everyone.
Based on the issues outlined in your computer and these error codes, the diagnostic information reveals the origins of each code. Here are the key points:
1) APC_INDEX_MISMATCH
2) IRQL_GT_ZERO_AT_SYSTEM_SERVICE
3) RQL_NOT_LESS_OR_EQUAL
4) DPC_WATCHDOG_VIOLATION
These four codes point to a specific issue:
The incompatibility between the drivers and one or more hardware components.
We will clarify our main cause here.
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5) SYSTEM_SERVICE_EXCEPTION
This is likely caused by malware activity.
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Our recommended solution depends on your CPU type—ideally, an AMD GPU should be installed with an AMD CPU for optimal and stable performance. In such cases, communication between the AMD GPU and CPU remains smooth.
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You currently have three challenges to address:
1) Driver incompatibility
2) Stable and efficient communication between the AMD GPU and AMD CPU
3) Malware-related cause
We have reviewed your hardware list. Generally, all components are suitable except for the GPU, where we found a compatible series to resolve non-compatibility issues. For example:
- AMD RX 580 – Performance rating 3.6/5
- AMD R 5700-XT – Performance rating 4.8/5
One of these error codes may be related to an outdated SSD firmware. I suggest using the WD Black SN850X M.2 1TB, which scores 4.8/5 in performance.
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If you have formatted your hard drive and the malware error is absent, then GPU compatibility should be the main concern. It may also involve SSD compatibility.
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Following the steps after mounting the GPU:
1) Connect your hard disk as a secondary drive using the SATA power supply and SATA controller.
2) Launch Windows; the SSD will appear as a secondary device, not as a primary disk.
3) Right-click the mouse and format the disk with NTFS, then reformat it again using Fat 32.
4) Installing the operating system is essential to prevent compatibility problems with outdated hardware drivers. It’s wise to use an OS released two years prior to your processor.
5) Enable Windows before installing any antivirus software—recommendations include Avira or PandaCloud.
6) Avoid installing updates unless you have a valid activation code on the stick.
7) DriverpackSolutions can help with automatic driver installation.
8) Ensure good visual performance by connecting to your Microsoft, Outlook, or MSN accounts.
9) Use Google Search for Visual Studio Old Version and download the 2017 version (free). This helps prevent issues after the trial period ends.
10) Follow the firmware instructions for DirectX and OpenGL drivers—don’t hesitate to install them.
Greetings!
I add this information if you only have the error code APC_INDEX_MISMATCH. Just turn off your gaming PC, then place your new GPU recommendation in the previous text. Your Windows can install the required drivers for this GPU version; otherwise, you can find them on the web. Follow the steps in the drivers pack solution to enjoy better visuals using Visual Studio (Microsoft Visual C++) DirectX Framework and The OpenGL. It will improve the visual experience on your screen. Have a nice day.
they already have a 7700XT installed.
if the advice is, if you have an AMD CPU, to use an AMD GPU... what about an Nvidia GPU? They don't make CPU... until they test the PC with just one set of RAM in it, all the BSODs are doubtful since RAM can affect drivers negatively.