Unusual link problems with data drops
Unusual link problems with data drops
Over the years we finally got access to fiber internet (FTTH). We switched from our old DSL line to a brand new 150Mbit/s connection, but it’s not as simple as it seems... In reality, the performance has been quite disappointing. Real-time applications like video calls and streaming often lag or freeze, voice/video chats keep dropping, games struggle with high latency and jitter, and ping spikes are common. These issues happen frequently and unpredictably—sometimes every few minutes. It’s been about seven months since the upgrade, and the ISP hasn’t provided much support so far. I’m reaching out to local experts for a deeper analysis to help me present a solid case to my provider. I’ve already tried basic troubleshooting: swapping cables, adjusting settings on both devices, changing the router, even replacing the router itself. I’m 99% confident the problem isn’t with my equipment. If you have any insights or logs you can share, it would be really helpful. Thanks in advance for your assistance.
I understand you mentioned it wasn't the end, but from what I've seen, I faced similar problems when switching internet providers. My previous setup with Fast cable gave way to fast fiber, and my old router struggled with the new service. I ended up getting an Asus gaming router, which has worked perfectly without any hiccups. Before that, random drops and device favoritism were common. Perhaps look into researching a new router? Keep in mind, my old Netgear model was quite average, while the Asus one is top-notch.
Can you give a brief overview of your current configuration? Do you rely only on the ISP’s router, switch, or AP, or do you use additional devices as well? Does this apply to both wired and wireless connections?
I talked about switching to another router but nothing improved. At this stage I’m open to anything, but I think a "gaming" model won’t help here. I bought one from them during setup – an average TP-Link Archer C6. My connection is straightforward: PC linked via Ethernet (wired) and the router connected through Ethernet cable to the wall. I don’t know how the ISP’s network is arranged; there are two devices with Ethernet ports, suggesting a switch might be present on the larger unit. It’s a bit strange that someone tried to break in and I could see the LAN status LEDs flashing. I’m getting frustrated and am thinking about reverting to xDSL. Maybe it’s just a poorly configured software/firmware side of things (router or ISP) or there’s a hardware problem like faulty cabling or a bad power socket. It feels like I’m handling all the troubleshooting instead of the ISP taking care of it.