Unusual disconnections occur; the ISP doesn't understand the problem.
Unusual disconnections occur; the ISP doesn't understand the problem.
Hello, there seems to be a problem with my ISP's equipment. Since there are no fiber cables or phone lines, everything relies on wireless connectivity. This setup is similar to the one shown here (brand unknown, but looks alike): https://www.senetic.cz/product/RBSXTG-5H...fYQAvD_BwE Network experienced issues with clients losing connection. I assumed it might be a faulty router, so we replaced it, but the problem continues. It turns out the router was configured in AP mode, which means it didn’t properly manage connected devices, DHCP or NAT. Instead of handling things, it just broadcasted signals, and the device I used handled everything. The main issue is that connected devices get disconnected every 30 to 90 minutes, causing noticeable lag—often over five seconds or more—for real-time video streaming. Sometimes I have to pause the stream and re-establish a connection. Unfortunately, I can’t see the wireless AP on the roof, even through the web browser. Using their Mikrotik software might be necessary since I recall the ISP using it during setup. Even then, I probably wouldn’t remember the login details. Setting the router to default mode for parental controls or similar features works temporarily, but then it disconnects again. The only solution seems to be disconnecting the Ethernet cable and reconnecting it. The problem appears to be that the ISP’s satellite AP either drops connections on devices or the router itself, depending on its mode. They claim they had no idea what was happening. I suggested turning off DHCP on the AP and assigning a static IP to the router, hoping that would help. However, they refused. According to reports, devices should request a new IP address halfway through their lease, but this isn’t working. Any suggestions? My ISP’s hardware keeps dropping connections, and they seem reluctant to investigate further. Perhaps if I had more details about the issue, they might have been more willing to help.
When a gadget links to a router and drops, it likely means the connection isn’t working. Ask them to resolve the issue or take it off. In Australia, there’s no cost since no service was delivered. It’s unclear how this applies elsewhere.