Unusual cold problems on Windows after installing a 5800X system.
Unusual cold problems on Windows after installing a 5800X system.
Hello, I recently upgraded to a 5800X around Christmas and have encountered an unusual problem. Windows sometimes freezes, especially with time displays, though certain applications seem to function normally. For instance, during a YouTube session the clock stopped completely, but when I tried to play another video it resumed. This also happened during a virtual meeting where I could still hear the speaker, yet the video remained stuck. The cursor moves fine, and the start menu loads, but no programs appear. I can’t even initiate a restart—it just hangs. The issue feels odd and difficult to describe clearly. I’ve attached a video from that time if it helps.
My system details: Ryzen 7 5800X, Asus ROG Strix X570-E (BIOS versions tried: 2816, 3001, 3202, 3405), G.SKILL Trident Z Neo 32GB (2x16GB), CL18 3600MHz, Gigabyte GTX 1060 6GB, Corsair RM850 NZXT Kraken x52, Samsung 970 Evo 500GB. For OS I’m using a Samsung 850 Evo 250GB, which I’ll explain later. I also have a 1TB Samsung 970 Evo for games, plus a 2TB Seagate Barracuda for general use.
After upgrading CPU, motherboard, RAM, power supply, and adding the 1TB SSD, all other drives and GPU stayed the same. I’ve tried everything but remain uncertain about the cause. I removed all BIOS updates, updated to the latest BIOS, and even used beta versions. Tech support on Reddit suggested it might be a NVMe SSD failure mode. I checked my boot drive, updated firmware, uninstalled and reinstalled the Samsung NVMe driver, forced M.2 slots to Gen 3, adjusted temperatures, optimized drives, reinstalled Windows, and even used an older 850 Evo with RMA. Still experiencing the same issue after a week.
I didn’t remove the second SSD, thinking it might be related, but I didn’t expect it to cause this. The problem is still persistent. Please let me know if this helps or if you have more details.
Hello, I wasn't sure if you had figured it out yet, but I came across your thread because I faced the same problem. I discovered that turning on the "AMD Cool&Quiet function" in the BIOS helped—specifically, setting it to disabled resolved the issue. For the Gigabyte x570 Aorus Elite, this was enabled by default, and switching it off eliminated any freezes. Hope this helps or let me know if you need more details!
Any update on the issue? I am having similar issues, and my rig is also similar to yours and is also brand new minus the case and peripherals and I built it only last month Windows 10 Pro Ryzen 5800x MSI MAG X570 Tomahawk 32GB (2x16GB) Corsair Vengeance LPX 3200MHz running on the XMP profile WD_BLACK SN750 1TB High-Performance NVMe Internal Gaming SSD, with Heatsink M.2 3TB 7200rpm HDD Corsair RM750 EVGA Geforce GTX 970 This is really worryingly annoying especially since I have no Idea when the next freeze is gonna happen and how much of my work is gonna get lost. Weirdly it hasn't happened at all when I'm gaming tho (well I only play BFV atm). Any clue to the cause would be appreciated.
You configured the RAM settings in the BIOS manually. The clock speed was adjusted to 3600MHz, and additional changes such as voltage and other components were made accordingly. If you used DOCP, the process would have been automated.
Hi, I heard about your PC setup with an ASUS B550-E and 5800X. It seems like after restarting everything works fine, but when you try to open a program it stops again. You mentioned trying three different BIOS settings and RAM changes. Have others faced similar problems?
Just to clarify, the problem might be resolved now. I attempted to disable the "cool and quiet feature," but it reappeared after a week. Then I removed the AMD chipset drivers from the AMD site and reinstalled them from the MSI installation CD. So far, I haven't faced the issue (about three weeks now).
I've discovered the answer that works for everyone involved. Turning off Global C-State Control resolved the issue. After disabling it, my system ran smoothly for more than five days without any freezes. It seems the problem was the CPU not receiving enough power when idle or under light load. Some motherboards include a feature called AMD Cool n' Quiet, which manages how the CPU gets power during idle times. I’m not sure of the exact details, but it appears this setting limits the CPU’s performance, leading to occasional system freezes. One article mentioned that disabling C-State Control could lock the CPU at 3800Mhz, though that doesn’t match my experience. I’m using Auto OC in Ryzen Master and didn’t use manual overclocking. I’m curious if this relates to the observation shared earlier.