Unpleasant encounter with the GGG support firm
Unpleasant encounter with the GGG support firm
I understand your perspective, but these guidelines are meant to prevent making money from others. I back this company not through smiles, but with financial support. If people don’t back it, they’ll shut it down. It’s all about the money, not free services. Supporting someone with funds is not acceptable just because they can and have their own rules. I think it’s okay to challenge them if they make the first mistake, as long as we follow our own standards.
Paying doesn't guarantee exemption from the rules. Would you really want someone to be exempt just because they paid? It's likely everyone involved paid their share. This situation probably taught a valuable lesson, so let's move forward.
Kindness usually requires nothing in return. A brief apology like "my bad, I'm new to this, didn't realize they went that far. Sorry" would have been enough. Here, it seems being impolite to others didn't yield any benefit. When you were five and your sibling hit you, did it make sense to retaliate? You might be picking up a valuable life lesson. Also, you didn't share the transaction ID with the support person you asked for. You need to click on the purchase and locate the 18-digit ID there. You provided just the order number.
If you're facing this problem, what do your parents think about it? They might clarify why your actions weren't useful or could be avoided. Not all tasks need to happen online—you can discuss it with the people around you, who might see a different angle.