Unknown device detected in Device Manager and the Nvme M.2 SSD is not visible in Windows 11.
Unknown device detected in Device Manager and the Nvme M.2 SSD is not visible in Windows 11.
Hi,
I’m new to this platform and I’m sure my question is in the right place and format!
PC details: OS - Windows 11, Model - Gigabyte A320M-h, CPU - Ryzen 7 5800X3D, GPU - Radeon RX 6800, RAM - 2x Kingston 16GB 3200MHz DDR4, Power supply - 700W mid-range, Storage - SATA HDD (installed Windows) and Kingston FURY Renegade PCIe 4.0 NVMe M.2 2T SSD, which isn’t showing in Windows.
I’ve been gradually upgrading my system but have faced some issues making the SSD recognized in Windows 11. Initially, I got a new SSD but had problems booting my HDD, so I’m currently using the A320M-h.
In BIOS, the drive appears in NVMe settings and passes self-tests, but in the chipset section for SATA devices no SSD shows up. I suspect it might be an NVMe device rather than a standard SATA M.2 SSD, though I have the latest BIOS version.
In Windows, Disk Manager isn’t displaying the drive, and Code: diskpart shows an unknown device with ID matching the SSD listing. It seems drivers are missing, which prevents recognition either in Windows or BIOS.
What I’ve tried so far:
- Removed and reset the SSD into the M.2 slot
- Enabled NVMe RAID mode
I’m uncertain whether the issue lies with drivers or with BIOS settings.
Without the correct drivers, Windows can’t detect the drive, and the BIOS configuration doesn’t list it.
I’m also not planning to use this SSD as a boot drive, only to access its storage and create partitions later.
Could you clarify why the SSD isn’t visible in Disk Manager for initialization, partitioning, or usage?
Review the complete User Manual to understand the motherboard's configuration and possible setups. Ensure all installed parts are compatible with the board. Proceed through the manual carefully to confirm each step. Check Gigabyte's official site for any updates about the A320M-h model. Explore the FAQs and community forums for additional guidance. Be mindful of any overlooked details or mistakes. Prioritize obtaining the correct boot drive © and achieving a successful startup before adding storage.
Hi Ralston18, thank you for your response.
Yes, that board is correct. I’ve reviewed the manual several times and double-checked it. The SSD I own works with this board because I have a Ryzen processor, not an A-Series or Athalon as specified.
I also noticed something in the manual:
If I’m not booting from the SSD, but just want extra storage, do I need to set it up in RAID? It should still be recognized even if not configured that way.
Regarding boot issues, I might have mixed up the examples. That was on a different motherboard, so I probably shouldn’t have mentioned it to prevent confusion.
🙄
In any case, my C: drive works fine, but I can’t see the SSD card in Disk Management when I boot into Windows.