Unable to retrieve IP address for Ethernet connection.
Unable to retrieve IP address for Ethernet connection.
Typically, running ipconfig reveals more details like IPv4 address and subnet mask. Because your default gateway is empty, it’s likely you’d get an autoconfigured IPv4 address such as 169.254.x.x when using ipconfig /all in Command Prompt. This suggests your computer isn’t connecting to the DHCP server. A DHCP server assigns IP addresses automatically, usually through your modem or router provided by your ISP. I’d handle this step by step: restart your computer—it often resolves similar problems. Restart your router, assuming it’s from your ISP. Sometimes a software freeze and restart helps. You can optionally perform a factory reset on your router, but only if you remember the default password, especially if you’re forwarding ports for games or web services. If unsure, contact your ISP—they’re part of your service and should be able to help via phone. It might just be a minor error they can fix over the line.
Hi, yeah I get the error message can’t connect to DHCP server! I’ve tried resetting my pc numerous times and no luck and same with the router however I’ve not tried factory resetting the router how would I do that? I’ve also had the internet provider round my house to fix issues and they said that it’s nothing to do with them as everything else in the house works I’ve ordered new Ethernet cables which ill be trying today but if that doesn’t fix it I’m unsure what else I can do.
Factory resetting the router varies by manufacturer and model, so I recommend checking other sources. Typically, you'll find a small opening with a button inside—insert a paperclip to reset it. A removal tool might also help, though it may be too short to reach the button. I don’t think the Ethernet cables are the cause, but I’ve seen cases where a cable short led to similar problems. In those instances, the device had no activity lights or the network switch wasn’t working.
I’ve tested different cables, but the problem persists. I reset the router using the reset pin and it’s working on the PC now. However, internet speed remains slow. When I turn off the PC and restart, it loses connection until I reboot the router. I’m assuming the issue is with the Wi-Fi service and should be resolved by my provider.
Ensure your connection uses an Ethernet cable instead of Wi-Fi. Restarting your computer shouldn’t cause a loss of internet access. Confirm your IP address is active by checking ipconfig. MAC addresses determine IP assignments and remain stable unless altered (e.g., through network adapter spoofing or Realtek PCIe GbE). If you lack an IP after rebooting, contact your ISP. A faulty router could be the cause. If you have an IP but still can’t access the internet, the problem likely lies with your ISP’s service. Reverting to the ISP’s DNS settings may not resolve the issue if you changed them in Windows.
Here’s a screenshot of the issue. Are all other devices functioning properly?
Everything else in the house remains functional as expected. After restarting my computer, I’ve also lost my internet connection once more. I think resetting the router will help me reconnect, though the signal isn’t very strong.
You now have a better setup with a default gateway and two network interfaces. It seems the problem might be related to hardware rather than connectivity.